Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TANESHA MOORE

WASHINGTON,DC

Summary

Dynamic professional with extensive experience in customer engagement and reservation management at Transdev. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing reservation software and maintaining high phone etiquette, consistently delivering exceptional service and fostering positive relationships with clients and colleagues.

Overview

7
7
years of professional experience

Work History

Reservation Agent

Transdev
04.2024 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Security Officer

TCS
09.2022 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Supervisor

SSC Services
11.2018 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

POTOMAC HIGH SCHOOL
Oxon Hill, MD
06-2011

Skills

  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed
  • Telephone reception
  • Call control
  • Telephone reservations

Languages

English
Full Professional

Timeline

Reservation Agent

Transdev
04.2024 - Current

Security Officer

TCS
09.2022 - 11.2023

Supervisor

SSC Services
11.2018 - 08.2021

POTOMAC HIGH SCHOOL

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TANESHA MOORE