Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanesha Singleton

Phoenix,AZ

Summary

Energetic customer service professional with a strong track record in resolving inquiries, and maintaining accurate documentation. Adept at building relationships, and adapting quickly to new processes. Dedicated to enhancing customer satisfaction through effective communication and service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Water Red E Adventures
Phoenix, AZ
03.2024 - 03.2025
  • Provided frontline customer support by answering incoming calls and emails promptly.
  • Collected deposits and arranged billing to ensure accurate payment processing.
  • Developed strong customer relationships, fostering repeat business opportunities.
  • De-escalated customer concerns, maintaining a calm and friendly demeanor throughout interactions.
  • Recorded details of customer interactions and transactions to maintain accurate records.
  • Maintained professionalism while addressing challenges with difficult customers.

Front Desk Receptionist

Alta Mesa Rehilitiation
Mesa, AZ
06.2023 - 03.2024
  • Greeted customers warmly, ensuring a welcoming atmosphere throughout check-in process.
  • Managed multi-line telephone system, directing calls efficiently to appropriate departments.
  • Scheduled and confirmed appointments for clients and staff, optimizing daily operations.
  • Explained policies and procedures clearly to visitors, enhancing understanding of services.
  • Composed and prepared routine correspondence, letters, and reports using job-related software.
  • Engaged patrons in friendly conversations at front desk to foster positive relations.

Education

High School Diploma -

Northwestern High School
Flint, MI
05-2009

Some College (No Degree) - General Studies

University of Flint- Michigan
Flint, MI

Skills

  • Customer service and support
  • Appointment scheduling and management
  • Billing and invoicing
  • Conflict resolution strategies
  • Record keeping and documentation
  • Relationship management

References

References available upon request.

Timeline

Customer Service Representative

Water Red E Adventures
03.2024 - 03.2025

Front Desk Receptionist

Alta Mesa Rehilitiation
06.2023 - 03.2024

High School Diploma -

Northwestern High School

Some College (No Degree) - General Studies

University of Flint- Michigan

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Tanesha Singleton