Tanesha Walker
Chicago,IL
Summary
Skilled at using educational knowledge and expertise to achieve company goals.. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with Word and Excel.
Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.
Highly adaptable offering 18 years of quick and effective performance. Highly experienced in performing and
Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Results-oriented , possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 18 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
ERSEA Team Member/ Customer Service
Carole Robertson Ctr-Learning
Chicago, IL
08.2019 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with up to 7 calls in queue per minute.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Illinois Action for Children
Education
Business Communications
Quincy University
Quincy, IL 08.2000 - 05.2003
Skills
Proficient in Word, Exel, Teams and Powerpoint
undefinedTimeline
ERSEA Team Member/ Customer Service
Carole Robertson Ctr-Learning
08.2019 - Current
Business Communications
Quincy University
08.2000 - 05.2003
Illinois Action for Children
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