TANESHA M NORMAN
Woodbridge,Virginia
Summary
Energetic and innovative professional with over seven years of management experience in business, project, program and
operational management, analytical and problem solving. Focused and dedicated professional with an emphasize on
process improvement to increase profits and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Provider Enrollment Supervisor/Manager
Palmetto GBA LLC
Columbia, SC
04.2014 - 08.2017
- Directed the efforts of 30 enrollment analyst staff.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Achieved productivity, quality and timeliness standards by managing individual and unit performance.
- Initiated two key process improvements which resulted in 48% decrease in expenditures.
- Assisted various departments with document organization and dissemination during contract renewals.
- Analyzed management reports and trends to identify areas to improve through outreach and educational activities.
- Conducted monthly departmental meetings advising on departmental and policy changes and requirements.
Assistant Manager
Blue Cross and Blue Shield Retail Center
Greenville, SC
03.2013 - 08.2013
- Assisted in establishing the first health insurance retail center to assist consumers in SC.
- Developed a sales strategy for the market that ensured attainment of company goals and profitability.
- Coordinated store activities in order to achieve successful implementation of initiatives.
- Provided leadership and support to center staff in order to ensure maximum, positive customer service response and service.
- Counseled, coached, and mentored center staff by offering constructive feedback.
- Compiled and analyzed data and management reports in excel that pertained to the overall operations of the center.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
Operations Supervisor
Blue Cross and Blue Shield
Columbia, SC
11.2010 - 03.2013
- Supervised a customer service unit of 14 to ensure prompt, equitable and accurate settlement of all customer service requests.
- Ensured optimum department performance through effective selection, training, appraisal, and motivation of subordinates.
- Analyzed problems/concerns and made effective decisions that provided positive solutions.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Worked directly with different departments to achieve successful project implementations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed human resource issues to include recruiting, interviewing, hiring, disciplinary actions, and other salary and personnel policies.
Small Group Membership Broker Service Representative
Blue Cross and Blue Shield
Columbia, SC
05.2007 - 11.2010
- Trained new employees and cross-trained co-workers.
- Maintained knowledge of corporate, medical and claims payment policies and operations problems.
- Identified the underlying cause of inquiries and initiate corrective measures to avoid future inquiries.
- Assisted field representatives and management in researching problems and questions.
- Coordinated directly with other departments to ensure that the group's needs were addressed.
- Responded accurately and timely to telephone, written and walk-in inquires with friendly and knowledgeable service.
Education
MBA - Business Administration
Webster University
Columbia, SC2012
Bachelor of Arts - Management
Webster University
Columbia, SC2009
Skills
- Project management
- Staff development
- Project development
- Analytical
- Strategic planning
- Strong verbal communication
- Process implementation
- Budget administration
- Employee relations
- Advanced problem solving
Timeline
Provider Enrollment Supervisor/Manager
Palmetto GBA LLC
04.2014 - 08.2017
Assistant Manager
Blue Cross and Blue Shield Retail Center
03.2013 - 08.2013
Operations Supervisor
Blue Cross and Blue Shield
11.2010 - 03.2013
Small Group Membership Broker Service Representative
Blue Cross and Blue Shield
05.2007 - 11.2010
MBA - Business Administration
Webster University
Bachelor of Arts - Management
Webster University
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