Tanesia Preston
Florence,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Relations Representative
Pruitt Home Health
10.2022 - Current
- Develops, implements, and evaluates quarterly and annual territory plans, strategies and actions to achieve budgeted targets
- Analyzes territory, establish sales goals, and together with sales manager, writes sales plan
- Develops business relationships by making effective sales contacts and presentations
- Builds relationships with PruittHealth Home Health staff teams to ensure establishment of effective communication with referral sources and staff teams
- Builds relationships with staff teams from other PruittHealth business units to identify opportunities to collaborate and keep patients within Pruitt’s continuum of care
- Analyzes territory, establish sales goals, and write sales plan
- Identifies territory assumptions which may influence achievement of sales goals
- Identifies key referring physicians, builds PruittHealth Home Health brand, and identified opportunities to increase referral volume from these offices
- Identifies key referring personnel in hospital, nursing homes, and managed care operations, along with opportunities to increase referral volume from these sources
- Identifies case management, HMO, PPO, insurance companies and other payer referral sources
- Supports and participates in promotional activities, sales campaigns and other growth initiatives
- Maintains ongoing contact with old and new referral sources
- Determines vulnerabilities of competitive relationships and sets appropriate personal targets and goals
Business Office Manager
Pruitt Home Health
02.2022 - Current
- Evaluate office processes and report opportunities for improvement to Administrator
- Perform data entry functions as needed for efficiency of office operations
- Order office supplies as directed by Administrator and manage supply expenses against budgeted allotment
- Assure coverage for receptionist duties of office
- Submit accounts payable information and maintain system to ensure invoices are submitted and paid on timely basis
- Maintain lines of communication with billing department to ensure paperwork is completed in timely manner to facilitate proper billing
- Work on billing reports daily to ensure timely filing of claims
- Ensure accuracy of daily census
- Track and maintain personnel files for agency and branch locations.
CNA - Certified Nursing Assistant
Elite Staffing Inc
01.2017 - Current
- Taking care of patients in different facilities
- Feeding, bathing, dressing
- Assisting nurse as needed
Remote Customer Service Representative
ShiftKey
01.2021 - 01.2023
- worked as a chat operator
- answering customers questions about the site and job posting
- assisted with scheduling of shifts on the app if there was a problem on the clients end
- pushing through completed shifts
Scheduling Coordinator
PruittHealth at home
06.2021 - 02.2022
- Provide an accurate, timely, and well communicated schedule for all patients upon referral through admission and discharge from the agency
- Participate in agency back office daily operations as assigned by the BOM
- Demonstrate flexibility and use of critical thinking skills in addressing frequent changes throughout the day requiring schedule adjustments
- Ensure that field scheduling assignments follow agency standard operating procedures (SOPs)
- Schedule patients in a that provides and maintains visit productivity for various levels of partners in the agency
- Update the daily Home Health RADAR staffing availability report
- Intake for referrals
- Order tracking and processing
- Verify insurance Medicare, commercial benefits
- Filing necessary paperwork
Patient Service Coordinator
Kindred at Home
02.2020 - 06.2021
- Manages schedules for all patients
- Edits schedule for agents calling in sick, ensuring patients are reassigned timely
- Updates agent unavailability in worker console
- Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
- Refers clinical questions to Branch Director as necessary
- Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
- Completes requested schedule as task appears on the action screen
- Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
- Completes requested schedules for all add-ons and applicable orders:
- Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
- Schedules TIF OASIS collection visits and deletes remaining schedule
- Reschedules declined or missed (if appropriate) visits
- Processes reassigned and rescheduled visits
- Ensures supervisory visits are scheduled
- Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
- Prepares weekly Agent Schedules
- Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
- Verifies visit paper notes in scheduling console as needed
- Assists with internal transfer of patients between branch offices
- Run payroll reports, process extra pay for payroll
- Filing payroll reports
CNA
HHA, Kindred at Home
03.2018 - 02.2020
- Taking care of patients in there homes
- Taking vital signs, reporting out of range to nurse
- Assisting with ADLs
- Changing bed linens
Bookkeeper/Secretary
Darlington County School District/ Pate Elementary
05.2016 - 03.2018
- Maintaining of all school financial records, including generalized and specialized files
- Communicating with Principal on internal/fiscal controls for school activity accounts
- Training school account managers on school activity fund accounting policies and procedures
- Preparing and submitting timely monthly financial reports for the school activity fund
- Ensuring established procedures are followed including securing onsite funds, preparing deposit slips and transporting all receipted funds to the bank within established timeframes
- Preparing monthly bank reconciliations
- Responding to Account Manager inquiries and distributing monthly account balance reports
- Maintaining and monitoring office petty cash fund
- Processing requisitions and verifying invoices for prompt payment
- Complying with sales tax collection and remittance procedures
- Preparing checks for disbursement based on approved voucher
- Preparing reports and correspondence as necessary
Student Data Manager
Darlington County School District
02.2014 - 05.2016
- Maintains and utilizes the computerized student information system
- Greet parents and students when they enter the office
- Answer telephone calls direct them to the appropriate person
- Create and maintain student records, which include the updating and maintenance of both hard copy online students' records
- Responsible for processing new student enrollments, student transfers
- Student withdrawals and student graduation
- Selects data from varied sources, and summarizes and analyzes information for standard
- Reports to building and school system administrators and State Department of Public
- Instruction
- Prepares customized data reports for funding from the state department
- Maintain daily attendance
- Inform parents weekly about excessive tardies or absences accord to the district policy
- Maintain accurate grades in grade book vs
- Stored grades
- Print quarterly report grades
- Assist bookkeeper and principle as needed
- Make deposits to the bank for bookkeeper.
Remote Tech Support Rep
ARISE
10.2014 - 03.2015
- Providing customer service to callers on inbound calls
- Walking customers through the troubleshooting process for their phones
- Providing answers to customer questions about their cell phones and data plans.
Activities Director
McCoy Memorial Nursing Center
07.2013 - 02.2014
- Organize activities to encourage socialization, provide entertainment, relaxation, and fulfillment, and improve daily living skills
- Complete quarterly and annual assessments on residents
- 1:1s with residents that are unable to attend social events, to insure they receive cognitive stimulation
- Plan out activities daily on a monthly calendar
- Resident shopping
- Organizing the beauty and barber shop schedule
- Admissions/Social Services
McCoy Memorial Nursing Center
03.2012 - 07.2013
- Admitting and discharging residents to the nursing home
- Complete quarterly and annual assessments on residents
- Finding new placement for residents either short term or long term placement
- Assisting family members with the Medicaid process
- Helping residents to deal with their emotions with new placement in a nursing home
- Dealing with missing items of residents
- Calling caseworks for new admissions
- Calling family members to assist with issues.
CNA - Certified Nursing Assistant
McCoy Memorial Nursing Center
09.2011 - 03.2012
- Taking care of residents
- Assisting with everyday living of residents
- Feeding, dressing, and Bathing.
Behavioral Manager
Darlington County School District
08.2011 - 03.2012
- Assisting students with behaviors maintain school enrollment
- Helping students with class work
- Assisting teachers as needed.
Data Entry Rep
ADP
05.2010 - 08.2011
- Entering data in the system to obtain tax credits for employers
- Sorting through employee new hire forms.
Customer Services/ Collections Rep
Zenta
01.2009 - 05.2010
- Providing inbound and outbound call service
- Collecting on delinquent accounts
- Helping customers to set up payment arrangements to bring accounts current
- Processing payments to remove accounts off credit reports
- Meeting quarterly and annual quotas.
CNA - Certified Nursing Assistant
McLeod Hospital
05.2008 - 07.2009
- Assisting with ADLS
- TAKING VITALS
- ASSISTING WITH THE MONITOR(worked heart cath floor)
- Doing duties for the nurse
CNA - Certified Nursing Assistant
Morrell Nursing Center
08.2005 - 01.2009
- Taking residents vital signs
- Assisting with ADLs
- Assisting nurse as needed.
CNA - Certified Nursing Assistant
McLeod Hospital
05.2008 - 07.2008
- Taking residents vital signs
- Assiting with ADLs
- Assiting nurse as needed
Education
Bachelor's - Healthcare Administration
Purdue University
West Lafayette, INDarlington High School
Darlington05.2004
Skills
- Remote communication and collaboration tools(zoom,microsoft teams)
- Bank Reconciliation
- Medical Scheduling
- Time management and self-discipline
- Proficiency with remote work software
- Financial report writing
- Insurance verification
- Expense Management
Certification
CNA
CPR/AED
March 2020 to March 2022
CPR
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Community Relations Representative
Pruitt Home Health
10.2022 - Current
Business Office Manager
Pruitt Home Health
02.2022 - Current
Scheduling Coordinator
PruittHealth at home
06.2021 - 02.2022
Remote Customer Service Representative
ShiftKey
01.2021 - 01.2023
Patient Service Coordinator
Kindred at Home
02.2020 - 06.2021
CNA
HHA, Kindred at Home
03.2018 - 02.2020
CNA - Certified Nursing Assistant
Elite Staffing Inc
01.2017 - Current
Bookkeeper/Secretary
Darlington County School District/ Pate Elementary
05.2016 - 03.2018
Remote Tech Support Rep
ARISE
10.2014 - 03.2015
Student Data Manager
Darlington County School District
02.2014 - 05.2016
Activities Director
McCoy Memorial Nursing Center
07.2013 - 02.2014
McCoy Memorial Nursing Center
03.2012 - 07.2013
CNA - Certified Nursing Assistant
McCoy Memorial Nursing Center
09.2011 - 03.2012
Behavioral Manager
Darlington County School District
08.2011 - 03.2012
Data Entry Rep
ADP
05.2010 - 08.2011
Customer Services/ Collections Rep
Zenta
01.2009 - 05.2010
CNA - Certified Nursing Assistant
McLeod Hospital
05.2008 - 07.2009
CNA - Certified Nursing Assistant
McLeod Hospital
05.2008 - 07.2008
CNA - Certified Nursing Assistant
Morrell Nursing Center
08.2005 - 01.2009
Bachelor's - Healthcare Administration
Purdue University
Darlington High School
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