Tanessia Tomlinson
Orlando
Summary
Dynamic customer service professional with a proven track record at Brinker International Corp, excelling in order management and sales promotion. Adept at problem resolution and team collaboration, I consistently enhance customer satisfaction and drive repeat business through effective communication and attention to detail.
Overview
11
11
years of professional experience
Work History
To-Go-specialist
Brinker Internation Corp
Orlando
01.2022 - 01.2024
- Provided personalized service to guests, ensuring satisfaction and repeat business.
- Assisted customers with inquiries and concerns via phone, ensuring resolution.
- Handled billing inquiries, account changes, and service cancellation.
- Managed customer orders with precision and efficiency, maintaining high satisfaction levels.
- Achieved sales targets by promoting additional products and services to enhance customer experience.
- Team-oriented with a proven track record of achieving targets and exceeding customer expectations.
Environmental Services
Orlando Health
Orlando
01.2020 - 01.2021
- Prioritized patient comfort and safety through meticulous attention to detail.
- Trained and mentored new team members on operational procedures and safety protocols.
Cook Trainer
CFL Pizza LLC
Orlando
01.2018 - 01.2021
- Explained the importance of following established recipes accurately.
- Created lesson plans that cover all aspects of cooking including recipes and technique demonstrations.
- Conducted periodic evaluations of trainee's progress with recommendations for improvement when necessary.
Customer service specialist
Walmart
Altamonte Springs
01.2017 - 01.2018
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Crew Member
McDonald
Orlando
01.2016 - 01.2017
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Customer services Representative
Cricket Wireless
Orlando
01.2013 - 01.2014
- Handled a high volume of incoming calls with efficiency and professionalism.
- Delivered technical support and assistance to customers through various channels.
Education
Microsoft office Specialist -
Urban League
01.2024
General Education -
Orlando Technical
01.2014
Skills
- Order management
- Customer service
- Sales promotion
- Problem resolution
- Billing inquiries
- Team collaboration
- Time management
- Attention to detail
- Training and mentoring
- Effective communication
- Food safety practices
- Customer relationship management
Timeline
To-Go-specialist
Brinker Internation Corp
01.2022 - 01.2024
Environmental Services
Orlando Health
01.2020 - 01.2021
Cook Trainer
CFL Pizza LLC
01.2018 - 01.2021
Customer service specialist
Walmart
01.2017 - 01.2018
Crew Member
McDonald
01.2016 - 01.2017
Customer services Representative
Cricket Wireless
01.2013 - 01.2014
Microsoft office Specialist -
Urban League
General Education -
Orlando Technical
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