Tanezha Guilmet
Allentown,PA
Summary
Dedicated and detail-oriented professional with a strong background in customer service and effective communication. Skilled in managing, handling inquiries, and providing exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
EastSiders Bar & Grill
Allentown, PA
11.2021 - Current
- Served food and beverages to patrons and completed orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
School Portrait Photographer
Christmas City Studio
Bethlehem, PA
07.2023 - 12.2023
- Set up mobile studios including cameras, computers, backgrounds, and various types of lighting and lighting supports.
- Executed many types of photography setups, lighting schemes, and posing techniques. Examples include: Seniors, Underclass, Families, Sports, Bands, Dance, Preschools, etc.
- Provided exemplary customer service and communication skills with children and adults of all ages.
- Scheduled appointments for portrait sessions at convenient times for clients.
- Monitored light levels during photoshoots to ensure optimal results.
Assistant Store Manager
Lids
Whitehall, PA
08.2021 - 10.2022
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Operated embroidery machine.
- Coached and developed store associates through formal and informal interactions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Front Desk Associate
Comfort Inn & Suites
Allentown, PA
08.2020 - 08.2021
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Supervised daily operations of hotel front desk in absence of manager.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Answered phone and emails to make reservations and take guest information.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Associate of Arts - Communications
Lehigh Carbon Community College
Schnecksville, PA12-2023
Skills
- Guest Engagement
- Schedule Coordination
- Report Preparation
- Complaint Resolution
- Cash Handling
- Focused on Customer Satisfaction
- Training and Coaching
- Product Knowledge
- Customer-Focused
- Time Management
Certification
- Hootsuite Social Media Marketing Certification: December 2023
Timeline
School Portrait Photographer
Christmas City Studio
07.2023 - 12.2023
Server
EastSiders Bar & Grill
11.2021 - Current
Assistant Store Manager
Lids
08.2021 - 10.2022
Front Desk Associate
Comfort Inn & Suites
08.2020 - 08.2021
Associate of Arts - Communications
Lehigh Carbon Community College
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