Tang Liang
Bloomington,MN
Summary
Detail-oriented technician with expertise in SAN/NAS storage, fiber optic installation, network troubleshooting, and server maintenance. Skilled in optimizing network performance and improving data center efficiencies through strategic solutions. Committed to enhancing system reliability and delivering effective technical support.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Field Technician
Lumen
Minnetonka, MN
02.2025 - Current
- Installed and maintained fiber optic networks for commercial clients in offices and data centers.
- Conducted field assessments to identify and resolve connectivity issues for customers.
- Investigated root causes of recurring hardware and software problems to enhance system reliability.
- Installed wiring, cabling, and devices to enhance network operations.
- Modified configurations on optical networking devices based on customer requirements.
- Conducted routine maintenance on servers, storage systems, networking equipment, and data center components.
- Performed routine maintenance on servers, storage systems, networking equipment, and data center components to ensure optimal performance.
System Administrator
Chino Constructions
Bloomington, MN
03.2019 - 03.2024
- Managed user accounts and access permissions across multiple platforms, enhancing security and user experience.
- Troubleshot hardware and software issues for end-users, achieving timely resolutions to minimize downtime.
- Installed, tested, and evaluated new systems, applications, and patches for efficiency.
- Configured email routing and internal messaging protocols to ensure reliable communication delivery and operational efficiency.
- Directed roofing crew and gutters installation team to maintain project timelines.
- Ordered and scheduled delivery of roofing materials to optimize workflow.
- Implemented operational strategies to enhance overall business performance.
Senior Account Service Representative
Dell/EMC
Eden Prairie, Minnesota
02.2009 - 01.2018
- Delivered customer service and technical support to clients via phone, email, and chat.
- Configured and installed network equipment, SAN/NAS systems, and Dell servers to ensure reliable client operations.
- Updated software versions with patches and new installations to maintain system security and compliance.
- Trained new hires on workforce applications and system upgrades, facilitating smoother onboarding and knowledge transfer.
- Participated in continuous education programs to stay current with technology trends.
Education
Computer Network Systems - Information Technology
ITT Technical Institute
Eden Prairie, MN01-2007
Skills
- Fiber optic technology
- Network diagnostics
- Technical support
- Server management solutions
- SAN/NAS operations
- Data center management
- Hardware installation and troubleshooting
Certification
- Microsoft Certified: Azure Fundamentals
- Information Storage and Management - Dell/EMC issued
- VNX Solutions Specialist for Implementation Engineers Exam - Dell/EMC issued
- Comptia A+
Timeline
Field Technician
Lumen
02.2025 - Current
System Administrator
Chino Constructions
03.2019 - 03.2024
Senior Account Service Representative
Dell/EMC
02.2009 - 01.2018
Computer Network Systems - Information Technology
ITT Technical Institute