Tangela Brown
Midway,FL
Summary
Dedicated medical professional with extensive experience in patient triage, information capture, and essential procedures such as wound care. Exceptional communication, prioritization, and multitasking skills foster sound judgment and a compassionate approach to patient care. Proven track record of excelling in both clinic and hospital environments enhances care quality through effective problem-solving and organizational strategies. Expertise in phlebotomy elevates care standards, contributing to improved quality rankings within healthcare facilities and ensuring optimal patient outcomes.
Overview
11
11
years of professional experience
Work History
Quality Assurance Engineer
Fed Ex Ground
07.2021 - Current
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Conducted training sessions for suppliers to ensure understanding of company quality standards and requirements.
- Improved supplier quality performance by conducting audits and implementing corrective actions.
LPN
Heritage Healthcare
04.2015 - 02.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
LPN
Heritage Healthcare
09.2014 - 05.2016
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
Education
AA - Lpn
Academy For Practical Nursing And Health Occupations
West Palm Beach, FL7 2008
Phlebotomy Tech - Phlebotomy
Boston Carrer Institute
7 2020
Bachelor - Health Care Administration
American InterContinental University
Schaumburg, IL10-2024
Skills
- Patient Care
- Infection Control and Aseptic Procedures
- HIPAA Compliance
- Quality assurance strategy
- Relationship building
- Critical thinking
- Classroom management
- Elementary education
- Subject matter expertise
- Decision-making
- Time management
- Staff management
- Goal setting
Timeline
Quality Assurance Engineer
Fed Ex Ground
07.2021 - Current
LPN
Heritage Healthcare
04.2015 - 02.2018
LPN
Heritage Healthcare
09.2014 - 05.2016
Phlebotomy Tech - Phlebotomy
Boston Carrer Institute
AA - Lpn
Academy For Practical Nursing And Health Occupations
Bachelor - Health Care Administration
American InterContinental University
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