Tangela Clarke
Sunrise,FL
Summary
Experienced Restaurant General Manager who oversaw a high- volume, {$2,000,000} dollar restaurant. Versed in planning daily operations, speed of service, hiring and training team members, shift and assistant managers, staffing, ordering and inventory management. Restaurant General Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.Exceptional guest service. Service driven, dedicated, dependable, disciplined, flexible, hardworking and experienced Restaurant General Manager.
Overview
35
35
years of professional experience
Work History
General Manager
Star Starbright Cleaning Service
Lauderhill, Florida
09.2016 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Optimized team hiring, training and performance.
- Devised processes to boost long-term business success and increase profit levels.
Restaurant General Manager
Oliver's Chicken
Coral Springs, Florida
08.2015 - 09.2016
- Orchestrated positive customer experiences by overseeing every area of operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Verified accurate records and sufficient supplies by conducting regular inventories of food,and beverages.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Prepared for and executed new menu implementations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
Owner/General Manager
Star Starbright Cleaning Service
Lauderhill, Florida
03.2013 - 07.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Generated revenues yearly and effectively capitalized on industry growth.
Restaurant Manager
Pollo Tropical
Miami, Florida
06.2008 - 02.2013
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interaction
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Restaurant General Manager
Checkers Drive-In Restaurants
Miami, Florida
10.2005 - 06.2008
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, and beverages.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
Restaurant General Manager
Popeyes
Miami, Florida
05.1999 - 09.2005
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, and beverages.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
Restaurant General Manager
Church's
Miami, Florida
01.1987 - 05.1999
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food,and beverages..
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Business Administration
Hillsborough Community College
Skills
- Budget Control
- Performance Assessment
- Business Leadership
- Sales Tracking
- Cost Reduction
- Training Management
- Staff Scheduling
- Assignment Delegation
- Decision Making
- POS Terminal Operations
Accomplishments
- Strong leader staff development talent
- Ensuredfreshness of food and ingredients by checking forquality, keeping track of old and new items androtating stock
- Estimated amounts and costs ofrequired supplies, such as food and ingredients
- Executed daily production lists and goals
- Helpedwith preparation, set-up, and service for cateringevents
- Inspected and cleaned food preparationareas to ensure safe and sanitary food-handlingpractices
- Spoke with patrons to ensure satisfaction.
Timeline
General Manager
Star Starbright Cleaning Service
09.2016 - Current
Restaurant General Manager
Oliver's Chicken
08.2015 - 09.2016
Owner/General Manager
Star Starbright Cleaning Service
03.2013 - 07.2015
Restaurant Manager
Pollo Tropical
06.2008 - 02.2013
Restaurant General Manager
Checkers Drive-In Restaurants
10.2005 - 06.2008
Restaurant General Manager
Popeyes
05.1999 - 09.2005
Restaurant General Manager
Church's
01.1987 - 05.1999
Business Administration
Hillsborough Community College