Tangela Losey
Colorado Springs,CO
Summary
Dedicated Patient Service Representative with expertise in medical record management and customer service. Proficient in HIPAA compliance and electronic health records (EPIC), collaborating with healthcare teams to deliver quality care and uphold patient dignity.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CommonSpirit Health
Colorado Springs, Colorado
05.2026 - Current
- Verified insurance eligibility and coverage, obtained authorizations, and identified coverage issues to prevent delays before appointments.
- Collected copayments and processed forms accurately to ensure smooth patient transactions.
- Utilized Epic software to manage patient records and streamline workflows.
- Managed multi-line phone systems and directed calls promptly to improve communication flow within the office.
- Scanned Id and insurance cards.
- Verified insurance coverage and updated demographic records in patient systems.
Nursing Unit Secretary/CNA
Common Spirit
02.2022 - Current
- Answered multi-line telephone system, provided information, and directed calls to appropriate departments, ensuring effective communication. Experience with EMR systems(Epic). Experience with Microsoft Word, Email.
- Facilitated communication among medical staff, patients, and families to improve service delivery.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Monitored vital signs and reported changes to nursing staff promptly.
- Managed multi-line telephone system by answering calls, providing information, and directing inquiries to appropriate departments. Experience with EMR systems(Epic). Experience with Microsoft Word, Email.
- Performed various secretarial tasks by filing, copying, scanning and faxing documents.
- Coordinated communication among medical staff, patients, and families to streamline service delivery and improve patient experience.
Certified Nursing Assistant
Mt. St. Francis Nursing Center
01.2020 - 02.2022
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
- Documented resident information accurately in EMR system (Point Click Care) for effective record-keeping.
- Assisted residents with daily living activities, promoting comfort and preserving dignity.
- Adherence to HIPAA compliance.
Certified Nursing Assistant
The Center at Centennial
03.2018 - 01.2020
- Maintained HIPAA standards to safeguard sensitive health information. Performed accurate documentation of residents information for record keeping purposes in EMR system (point click care).
- Assisted residents with daily living activities, including bathing and dressing, to ensure comfort and dignity.
- Trained new staff members on facility policies and best practices.
Certified Nursing Assistant
The Health Care Resort of Colorado Springs
09.2017 - 03.2018
- Maintained strict adherence to HIPAA standards for safeguarding sensitive health information.
- Documented residents' information accurately in the EMR system (PointClickCare) for effective care coordination.
- Performed accurate documentation of residents information for record-keeping purposes in EMR system( point click care).
- Monitored vital signs and reported changes to nursing staff, facilitating timely interventions.
Education
Certificate - Certified Nursing Assistant
Wichita Area Technical College
Wichita, KSGED -
Wichita Area Technical College
Wichita, KSSkills
- Epic EMR management
- Insurance verification
- Authorization processing
- Patient registration
- Computer skills
- Customer service
- Dependable team player
- Professionalism
Timeline
Patient Service Representative
CommonSpirit Health
05.2026 - Current
Nursing Unit Secretary/CNA
Common Spirit
02.2022 - Current
Certified Nursing Assistant
Mt. St. Francis Nursing Center
01.2020 - 02.2022
Certified Nursing Assistant
The Center at Centennial
03.2018 - 01.2020
Certified Nursing Assistant
The Health Care Resort of Colorado Springs
09.2017 - 03.2018
Certificate - Certified Nursing Assistant
Wichita Area Technical College
GED -
Wichita Area Technical College