T'Angela McFarland
Middle School Teacher
Atoka,TN
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Dollar General
Atoka, TN
09.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assistant Manager
Dairy Queen
Atoka, TN
03.2018 - 12.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coordinator
NIKE
Memphis, TN
07.2017 - 02.2018
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Handled incoming and outgoing shipping and receiving activities.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Bank Teller
First South Financial
Memphis, TN
04.2016 - 07.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer checks and verified starting numbers.
Cashier
Subway
Atoka, TN
09.2015 - 04.2016
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Munford High School
Munford, TN 08.2013 - 05.2014
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 08.2014 - 08.2019
Master of Arts - Education
University of Phoenix
Tempe, AZ 03.2021 - Current
Skills
Professional
Hard working
Reliable
Efficient
Flexible
Fast Learner
Certification
Board Certified PLT 7-12
Timeline
Master of Arts - Education
University of Phoenix
03.2021 - Current
Board Certified PLT 7-12
03-2021
Assistant Manager
Dollar General
09.2020 - Current
Assistant Manager
Dairy Queen
03.2018 - 12.2020
Coordinator
NIKE
07.2017 - 02.2018
Bank Teller
First South Financial
04.2016 - 07.2017
Cashier
Subway
09.2015 - 04.2016
Bachelor of Science - Health Administration
University of Phoenix
08.2014 - 08.2019
High School Diploma -
Munford High School
08.2013 - 05.2014