Laura Gray
Willis,TX
Summary
Personable and dedicated Customer Service Representative.Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bakers Bouquet
Conroe, TX
01.2023 - 01.2024
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints
- Delegated work to staff, setting priorities and goals.
- Provided advice and assistance to customers regarding selection of flowers and plants.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Gilmore's Florist and Gifts
Conroe, TX
01.2013 - 09.2019
- Provided customer service in a professional manner.
- Maintained store cleanliness and appearance.
- Handled cash register operations accurately and efficiently.
- Built relationships with vendors to ensure the best pricing and quality of products available.
- Scheduled deliveries using computer software programs.
- Updated website and social media
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Ordered and maintained floral inventory
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Education
High School Diploma -
Conroe High
Conroe, TX05-1986
Some College (No Degree) - Medical Assisting
Everest
Houston, TXSkills
- Customer Service
- Effective Communication
- Money Handling
- Retail Operations
- Product and service knowledge
- Task Delegation
- Team Leader
- Professional
References
References available upon request.
Timeline
Assistant Manager
Bakers Bouquet
01.2023 - 01.2024
Assistant Manager
Gilmore's Florist and Gifts
01.2013 - 09.2019
High School Diploma -
Conroe High
Some College (No Degree) - Medical Assisting
Everest