Tangela Roberts
Dillon ,SC
Summary
Dynamic Department Manager with a proven track record at W. Lee Flowers, enhancing operational efficiency and customer satisfaction. Expert in staff management and quality control, I spearheaded quality assurance practices and optimized staff scheduling, significantly improving service standards and operational excellence. Skilled in team supervision and workflow coordination, I excel in driving company success through strategic planning and employee development.
Overview
7
7
years of professional experience
Work History
Diesel Cashier
Loves Travel Stop
05.2021 - Current
- Reported shoplifting, theft and drive-offs to law enforcement.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Answered phone calls and returned voicemails.
- Processed various forms of payment for gas, merchandise.
- Clean shower and do laundry.
Department Manager
W. Lee Flowers
09.2017 - 05.2021
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Lake View High School
Lake View, SC05-2003
Skills
- Staff Management
- Database Management
- Customer Service
- QC
- Policy Development
- Workflow Coordination
- Team Supervision
- Employee Scheduling
- Sales Reporting
- Flexible Schedule
- Work Planning and Organization
Timeline
Diesel Cashier
Loves Travel Stop
05.2021 - Current
Department Manager
W. Lee Flowers
09.2017 - 05.2021
High School Diploma -
Lake View High School
Similar Profiles
Chris ZellerChris Zeller
Regional Fulfillment Manager at Loves Travel StopRegional Fulfillment Manager at Loves Travel Stop
Byron StodgelByron Stodgel
Diesel Mechanic at Loves Travel StopDiesel Mechanic at Loves Travel Stop
Joslyn FranklinJoslyn Franklin
Sales Associate at Loves Travel Stop & Country StoreSales Associate at Loves Travel Stop & Country Store