Tangela Singletary
Tabor City,NC
Summary
Results-driven professional skilled in crisis intervention and time management. Strong background in supporting individuals with disabilities through individualized care plans and effective documentation practices, aimed at promoting personal growth and community integration. Problem Solving and committed to enhancing quality of life with patience and empathy. Utilizes effective communication and interpersonal skills
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Ability Beyond Barriers
Loris, SC
04.2016 - Current
- Supported individuals with disabilities in achieving personal goals and enhancing daily living skills.
- Developed and implemented individualized care plans tailored to clients' unique needs and preferences.
- Coordinated community outings, fostering social integration and engagement for participants.
- Monitored client progress, documenting observations to ensure consistent quality of care and support.
- Trained new staff on best practices for client interaction, safety protocols, and organizational policies.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Developed and implemented individualized care plans, ensuring tailored support for diverse needs.
Sales Associate
Bath & Body Works
Myrtle Beach, SC
09.2017 - 01.2018
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Maintained knowledge of product lines to effectively assist customers with inquiries and recommendations.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered exceptional customer service to enhance shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
Education
High School Diploma -
Tabor City High School
Tabor City, NC06-1986
Skills
- Time management
- Decision-making support
- Social skills development
- Goal setting
- Recreational activities
- Crisis management
- Progress documentation
- Problem-solving
- Multitasking and organization
- Empathy and patience
- HIPAA compliance
- Adaptability and flexibility
- Active listening
- Verbal and written communication
- Positive reinforcement
- Life skills training
- Record keeping
- De-escalation techniques
- Mobility assistance
- Self-care promotion
- Report writing
- Healthcare
- Community integration support
- Infection control procedures
- Therapeutic instruction
- State regulations
- Fast learner
- Critical thinking
- First aid certification
- Attentive to people
- Ability to lift
- Certified in CPR/AED
- Client documentation
- Transportation
- Daily living support
- Cultural awareness
- Community activities
- CPR certification
- Case management experience
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
Timeline
Sales Associate
Bath & Body Works
09.2017 - 01.2018
Direct Support Professional
Ability Beyond Barriers
04.2016 - Current
High School Diploma -
Tabor City High School