Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Additional Information
Timeline
Receptionist

Tan Smith

Houston,TX

Summary

Dynamic Activity Director with a proven track record at Orchard Park Assisted Living, excelling in event planning and compliance management. Leveraged strong customer service and critical thinking skills to enhance resident engagement and satisfaction. Successfully developed life enrichment programs, fostering community relationships and ensuring operational efficiency through meticulous documentation and budget management.

Overview

7
7
years of professional experience

Work History

Activity Director

Orchard Park Assisted Living
08.2018 - Current
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Created and maintained detailed reports of daily, weekly and monthly operations.

Receptionist

Orchard Park Assisted Living
06.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Education

No Degree - Education

University of Houston- Downtown
Houston, TX

James Madison High School
Houston, TX
05-1989

Skills

  • Active listening
  • Customer service
  • Call center experience
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center customer service
  • Written and oral communication
  • Empathy display
  • Call center operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Photography

Traveling

Additional Information

I have worked in customer service industry for a long time. I know the value for making sure customers are at ease and get the information need in a professional matter. While maintaining a professional behavior. In working a environment where everyone's information is to be kept confidential.

Timeline

Activity Director

Orchard Park Assisted Living
08.2018 - Current

Receptionist

Orchard Park Assisted Living
06.2018 - Current

No Degree - Education

University of Houston- Downtown

James Madison High School

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