Tangi Sands
Durant,Oklahoma
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Unarmed Security Officer
Choctaw Casino
Durant, Oklahoma
09.2024 - Current
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Managed access control systems such as key cards, alarms, door locks.
Customer Service Representative
Terminix New Orleans
, La
04.2022 - 09.2024
- Receives phone calls makes outgoing calls for technicians appointments on company scheduling software
- Works to help provide a positive customer service experience
- Strives to resolve customer service issues/questions in a timely and professional manner to enhance customer satisfaction
- Pro-actively interacts with the customer base to gauge and monitor overall customer satisfaction levels
Animal Care Trainee, Animal Care Technician
Tulane University
New Orleans, La
08.2018 - 04.2022
- Performs routine duties associated with animal care in a research setting
- Prepares food and feeds animals, administers medications, maintains sanitary
- Conditions, observes animal conditions and behavior, and collects animal specimens
- May assist in animal restraint, maintaining animal housing and minor cage maintenance
- Performs related responsibilities as required
Claims Adjuster Field
AWC Claims Adjuster
Macon, GA
11.2018 - 11.2018
- Reviewed claims set appointments with policy holders
- Home and roof inspections
- Input information into xactimate and ECS work and close claims
Claims Adjuster AWC Express
Eberl Claim Services
Phoenix, AZ
09.2018 - 09.2018
- Reviewed Auto claims
- Closed several hit & run claims worked dule computer systems
- Push calendar dates and claims
- Returned several State Farm Customers to set up rental car appointments, applied rental car reimbursements
Waitress
Harrahs Casino - Diamond Lounge
02.2011 - 02.2018
- Attended to new tables promptly to answer first questions and take drink orders
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Followed checklists for shift start and end to help with smooth transitions
General Manager
New Orleans Original Daiquiri
01.2005 - 12.2010
- Ensured that each guest's experience was positive, memorable and consistent
- Prepared program operating budgets, budget reports and other financial performance reports
- Drove the short-term and advanced promotional planning processes
Education
Diploma -
L.B. Landry High School
New Orleans, La01.2001
Criminal Justice -
Southern University at New Orleans
New Orleans, La01.2004
Nursing -
Delgado Community College
New Orleans, La01.2012
Texas All Lines -
Texas Adjusters School
Katy, TxSkills
- Customer service oriented
- Risk management
- Highly motivated
- Skilled multitasker
- A Organizational Skills
- Situational Awareness
- Call center experience
- Inbound and Outbound Calling
- Complaint Handling
- Multi-line phone talent
- Microsoft Outlook
- Positive and professional
Timeline
Unarmed Security Officer
Choctaw Casino
09.2024 - Current
Customer Service Representative
Terminix New Orleans
04.2022 - 09.2024
Claims Adjuster Field
AWC Claims Adjuster
11.2018 - 11.2018
Claims Adjuster AWC Express
Eberl Claim Services
09.2018 - 09.2018
Animal Care Trainee, Animal Care Technician
Tulane University
08.2018 - 04.2022
Waitress
Harrahs Casino - Diamond Lounge
02.2011 - 02.2018
General Manager
New Orleans Original Daiquiri
01.2005 - 12.2010
Diploma -
L.B. Landry High School
Criminal Justice -
Southern University at New Orleans
Nursing -
Delgado Community College
Texas All Lines -
Texas Adjusters School
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