Tangie Pagán
Temple Terrace,FL
Summary
Dynamic corporate trainer with a proven track record at One Touch Direct, adept at enhancing employee performance through innovative training strategies and effective communication. Skilled in project management and leadership, I successfully reduced downtime by streamlining login processes, fostering a productive work environment while ensuring alignment with corporate objectives.
Overview
10
10
years of professional experience
Work History
Corporate Trainer
One Touch Direct
Tampa, Florida
02.2024 - Current
- Design and deliver presentations and trainings on various topics.
- Monitor employee progress during training sessions to ensure an understanding of the material presented.
- Organize and facilitate team-building activities to build a cohesive work environment.
- Adapt existing materials based on changing business needs, or objectives.
- Devise strategies to orient, train, and direct staff to achieve corporate objectives.
- Train new trainers to promote consistency within the training department.
- Act as the primary liaison for system access and login issues, ensuring seamless entry to internal platforms.
- Proactively skill and train agents on login processes and troubleshooting steps, reducing downtime, and boosting productivity.
Assistant Manager
CMX Cinemas
Lakeland, FL
04.2023 - 07.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed invoice payments and recorded information in account database.
OPERATIONS - ATTRACTIONS SUPERVISOR
Legoland Florida Resort
Winter Haven, FL
07.2020 - 05.2022
- Team management - creating and overseeing work flow of employees
- Oversee employee punctuality, performance goals, adherence to policies, and disciplinary issues
- Interview, hire and train new employees
- Resolved customer complaints regarding worker performance or services
- Scheduled and confirmed meetings
OPERATIONS - ATTRACTIONS TEAM LEAD
Legoland Florida Resort
Winter Haven, FL
07.2019 - 07.2020
- Manage staff, preparing daily schedules and assigning specific duties
- Oversee employee punctuality, performance goals, and adherence to wardrobe policies
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
TRAINING & DEVELOPMENT LEAD
Legoland Florida Resort
Winter Haven, FL
07.2018 - 07.2019
- Evaluate employee performance and effectiveness of training while providing recommendations for improvement.
- Administering test material
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Sorted, organized, and maintained company records accurately
TRAINING & DEVELOPMENT TRAINER
Legoland Florida Resort
Winter Haven, FL
04.2018 - 07.2018
- Present information using instructional techniques or formats, such as role playing, simulations, team exercises, and group discussion
- Plan, organize and direct training for employees in the workplace.
- Maintained paperwork and adhere to the competency policy
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
OPERATIONS - GUEST EXPERIENCE HOST
Legoland Florida Resort
Winter Haven, FL
03.2016 - 04.2018
- General park knowledge and assisted with guest problems
- Operated rides at the maximum capacity while ensuring compliance with all safety standards
- Greeted guests and gathered information to seat groups or place on waitlist
- Record attraction hourly counts and hourly wait times
- File paperwork
Skills
- Microsoft Office proficiency
- Leadership and team management
- Project coordination
- Effective communication
- Time management
Timeline
Corporate Trainer
One Touch Direct
02.2024 - Current
Assistant Manager
CMX Cinemas
04.2023 - 07.2023
OPERATIONS - ATTRACTIONS SUPERVISOR
Legoland Florida Resort
07.2020 - 05.2022
OPERATIONS - ATTRACTIONS TEAM LEAD
Legoland Florida Resort
07.2019 - 07.2020
TRAINING & DEVELOPMENT LEAD
Legoland Florida Resort
07.2018 - 07.2019
TRAINING & DEVELOPMENT TRAINER
Legoland Florida Resort
04.2018 - 07.2018
OPERATIONS - GUEST EXPERIENCE HOST
Legoland Florida Resort
03.2016 - 04.2018