Tangikina Tauaika
Garden Grove
Summary
Dynamic Lead Ramp Agent recognized for strong teamwork and problem-solving skills. Committed to fostering a positive work environment and enhancing operational efficiency through effective training and process optimization.
Results-driven Lead Ramp Agent with a proven track record in team leadership, customer service, and operational efficiency. Expertise in safety procedures and process improvements that enhance service quality and optimize workflows.
Overview
8
8
years of professional experience
Work History
Lead Ramp Agent
United Airlines
Santa Ana, CA
01.2023 - Current
- Coordinated equipment usage and maintenance, optimizing workflow efficiency among ground crew members.
- Trained new staff on operational procedures, enhancing team performance and compliance with company standards.
- Implemented process improvements that reduced delays during peak hours, enhancing overall service quality.
- Monitored loading and unloading procedures to ensure proper baggage handling and prevent damage or loss.
- Collaborated with flight crews to communicate updates on schedules and operational changes effectively.
- Evaluated team performance regularly, providing feedback and support to foster professional growth among staff.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Supervised ramp operations to ensure timely aircraft turnaround and adherence to safety protocols.
Merchandise Associate
Disneyland Park
Anaheim, CA
11.2022 - 06.2023
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained new merchandise associates on operational procedures and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Assisted in processing incoming merchandise shipments, ensuring accurate labeling and placement on sales floor.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Updated pricing and signage to complete product displays and educate customers.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Walmart
Westminster, CA
08.2018 - 11.2022
- Provided exceptional customer service, ensuring positive shopping experiences for all customers.
- Assisted in inventory management, maintaining stock levels and organizing product displays effectively.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Implemented promotional strategies to boost sales and improve customer engagement in-store.
- Developed strong product knowledge to assist customers with informed purchasing decisions effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06-2017
Skills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Hazardous materials handling
- Ramp operations management
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Safety procedures
- Teamwork
Timeline
Lead Ramp Agent
United Airlines
01.2023 - Current
Merchandise Associate
Disneyland Park
11.2022 - 06.2023
Retail Sales Associate
Walmart
08.2018 - 11.2022
High School Diploma -
Garden Grove High School