Tanginika Roseberry
Decatur,GA
Summary
Proactive Team Leader with extensive experience in team motivation, mentoring, and conflict resolution. Successfully increased customer satisfaction and client retention through effective problem resolution and exceptional service. Skilled in compliance management, process improvement, and staff training, bringing strong leadership and a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Team Leader
ADT Security
07.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Leader
Ackerman Security Systems
05.2019 - 07.2022
- Increased customer satisfaction ratings by closely monitoring service quality standards and promptly addressing issues.
- Assisted in recruitment to build a team of top performers.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Account Manager
Wiedenbach Brown
12.2017 - 05.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
Insurance Verification Specialist
Custard Insurance Adjusters Inc.
08.2017 - 11.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Insurance Verification Specialist
Bay Area
10.2014 - 08.2017
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively toward their resolution.
- Trained new staff on current, correct insurance verification procedures.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
Education
Associate of Science - Social Science
El Paso Community College
El Paso, TX05-1997
Skills
- Team motivation
- Mentoring
- Daily workflow improvement
- Safety
- Coaching
- Complaint resolution
- Leadership
- Team assessment
- Multitasking Abilities
- Team Leadership
- Professionalism
Timeline
Team Leader
ADT Security
07.2022 - Current
Team Leader
Ackerman Security Systems
05.2019 - 07.2022
Account Manager
Wiedenbach Brown
12.2017 - 05.2019
Insurance Verification Specialist
Custard Insurance Adjusters Inc.
08.2017 - 11.2017
Insurance Verification Specialist
Bay Area
10.2014 - 08.2017
Associate of Science - Social Science
El Paso Community College
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
STEVEN COYNESTEVEN COYNE
Service Technician at ADT SecurityService Technician at ADT Security
RENIER PEREZRENIER PEREZ
Security Alarm Technician at ADT SecuritySecurity Alarm Technician at ADT Security