Tania Washington
Kissimmee,FL
Summary
Bilingual hospitality leader with 17 years of experience in customer service, resort operations, and administrative support. Cultivates strong guest and owner relationships, resolves complex challenges, and leads high-performing teams to exceed goals. Skilled in Microsoft Office Suite, Engage, Symposium, Asgard, Timeshareware, and industry-specific systems, with a focus on strategic problem-solving and training.
Overview
1
1
Language
16
16
years of professional experience
Work History
Merchandise Associate
Tj Maxx Dept Store
Kissimmee, FL
09.2025 - Current
- Coordinated merchandise presentation to enhance customer experience and drive sales.
- Managed inventory replenishment processes, ensuring stock availability and organization.
- Collaborated with team members to maintain store cleanliness and visual standards.
- Trained new associates on operational procedures and customer service best practices.
- Led initiatives to streamline workflows, increasing efficiency in daily operations.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Senior Customer Service Specialist
Holiday Inn Club Vacations Corporate Office
Orlando, FL
08.2020 - Current
- Delivered real-time support and account servicing to Club Counselors, contributing to seamless operations.
- Investigate and resolve owner/member concerns using advanced conflict resolution techniques.
- Made exceptions to policies to improve customer experiences. to enhance customer satisfaction and loyalty.
- Utilized enterprise systems including AS400, Isynergy, inContact, Asgard, Merlin, and Medallia to streamline service delivery.
Assistant Manager, Guest Services
Holiday Inn Club Vacations at Orange Lake Resorts
Kissimmee, FL
09.2018 - 08.2020
- Directed front desk operations to enhance team development and elevate service standards.
- Upheld brand standards to consistently deliver memorable guest experiences.
- Managed recruitment, scheduling, training, and performance management to build a high-performing guest services team.
Resort Services Supervisor
Holiday Inn Club Vacations at Orange Lake Resorts
Kissimmee, FL
08.2017 - 08.2018
- Managed call center operations and coached team to improve service delivery.
- Resolved escalated issues and coordinated with departments to streamline solutions.
- Conducted root cause analysis and implemented strategies to enhance service quality.
Resort Services Trainer / PBX Operator
Holiday Inn Club Vacations at Orange Lake Resorts
Kissimmee, FL
03.2011 - 08.2017
- Responded to guest and owner inquiries, achieving timely resolutions and enhancing guest satisfaction.
- Acted as a property liaison and subject matter expert for internal teams.
- Assisted with administrative functions and led special projects to streamline operations.
- Trained and mentored new personnel hired to fulfill various roles.
Skills
- Merchandising compliance
- Inventory management
- Merchandise presentation
- Product rotation
- Inventory management
- Cash handling
- Retail operations
Accomplishments
- Top Performer, HUB Corporate Office – March to May 2021
- Stay Real Leadership Appreciation – 2019
- Golden Pineapple Award, Employee of the Year – 2016
- Multiple Top Performer and Employee of the Month awards – 2011 to 2016
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Associate
Tj Maxx Dept Store
09.2025 - Current
Senior Customer Service Specialist
Holiday Inn Club Vacations Corporate Office
08.2020 - Current
Assistant Manager, Guest Services
Holiday Inn Club Vacations at Orange Lake Resorts
09.2018 - 08.2020
Resort Services Supervisor
Holiday Inn Club Vacations at Orange Lake Resorts
08.2017 - 08.2018
Resort Services Trainer / PBX Operator
Holiday Inn Club Vacations at Orange Lake Resorts
03.2011 - 08.2017