Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Trianna Hawkins

Oklahoma City,OK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Merchandise Associate

Driveline Retail
Oklahoma City, OK
06/23/23 - Current
  • Coordinated with vendors regarding returns or exchanges of damaged goods.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Executed markdowns according to established procedures while maintaining appropriate margins.
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Implemented loss prevention measures such as restocking high-value items behind counters when necessary.

Kitchen Lead

Wingstar
Oklahoma City, OK
12/03/22 - 06/20/23
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
  • Maintained accurate records of inventory, supplies, and orders.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Education

Certificate - Medical Assisting

Kaplan College - Stockton
Stockton, CA
11-2004

Some College (No Degree) - Psychology

Strayer University
Washington, DC

Some College (No Degree) - Medical Billing And Coding

AIU
Chandler, AZ

Skills

  • Shrink Reduction
  • Display Setup
  • Visual Merchandising
  • Equipment Monitoring
  • Signage Updates
  • POS Software
  • Planograms
  • Customer Service
  • Cleaning and Sanitizing
  • Safe Food Handling
  • Attention to Detail
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Patient Scheduling
  • Medical Billing
  • Data Entry
  • Patient Flow Management
  • Medical Terminology
  • Electronic Medical Records
  • Medical Records Management
  • Stocking Supplies
  • Patient Relations
  • EKG Set up and Monitoring
  • First Aid
  • Sterile Technique
  • CPR
  • Understanding of Medical Laws
  • [Type] Coding

Accomplishments

  • Awarded in Customer Service
  • Strayer University Deans List X3

Certification

  • CPR / FIRST AID 2004
  • EKG Certified 2004
  • Medical Assistant Certified 2004

Timeline

Merchandise Associate

Driveline Retail
06/23/23 - Current

Kitchen Lead

Wingstar
12/03/22 - 06/20/23

Certificate - Medical Assisting

Kaplan College - Stockton

Some College (No Degree) - Psychology

Strayer University

Some College (No Degree) - Medical Billing And Coding

AIU

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Trianna Hawkins