
Accomplished Customer Service Representative with experience at R1 Rcm, adept at resolving billing inquiries and processing payments efficiently. Leveraging strong active listening and critical thinking skills, I excel in de-escalation and problem resolution. Effective communication and meticulous attention to detail.
Customer Service Representative- Listen and respond to customers questions and concerns about their medical bill.
-Resolving billing inquiries and concerns promptly
-Follow set billing processes and procedures
-Monitor and resolve financial discrepancies
-Processing credit card payments
-Insurance billing
Handling Inbound and outbound calls
-Resolving billing inquiries and concerns promptly
-Follow set billing processes and procedures
-Monitor and resolve financial discrepancies
-Processing credit card payments
-Collecting insurance information for billing purposes