Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Caceres

Houston,TX

Summary

Accomplished Customer Service Representative with experience at R1 Rcm, adept at resolving billing inquiries and processing payments efficiently. Leveraging strong active listening and critical thinking skills, I excel in de-escalation and problem resolution. Effective communication and meticulous attention to detail.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

R1 Rcm
Remote
06.2023 - Current

Customer Service Representative- Listen and respond to customers questions and concerns about their medical bill.

-Resolving billing inquiries and concerns promptly

-Follow set billing processes and procedures

-Monitor and resolve financial discrepancies

-Processing credit card payments

-Insurance billing

Customer Service Representative

GetixHealth
Houston, TX
01.2015 - 05.2020

Handling Inbound and outbound calls

-Resolving billing inquiries and concerns promptly

-Follow set billing processes and procedures

-Monitor and resolve financial discrepancies

-Processing credit card payments

-Collecting insurance information for billing purposes

Education

High School Diploma -

Alief Taylor High School
Houston, TX
2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing
  • Documentation
  • De-escalation techniques

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

R1 Rcm
06.2023 - Current

Customer Service Representative

GetixHealth
01.2015 - 05.2020

High School Diploma -

Alief Taylor High School