Tania Castro
Summary
Experienced professional in panelist management and technical support with a focus on driving engagement and maintaining data integrity. Leverages strong communication and problem-solving skills to ensure data accuracy and enhance panelist satisfaction. Proven track record in efficiently resolving inquiries and delivering attentive support.
Overview
28
28
years of professional experience
Work History
Panel Relations Specialist
Nielsen
Columbia
11.1999 - 11.2025
- Coordinated panelist communications to enhance engagement and participation.
- Implemented quality control measures to maintain data integrity and accuracy.
- Resolved participant inquiries promptly, fostering positive relationships within the panel community.
- Conducted interviews with potential panelists to assess their qualifications for the program.
- Addressed queries and complaints from existing and prospective members, strengthening relationships and improving satisfaction.
- Delivered technical support to panel members on survey participation, rewards, and related inquiries, ensuring a smooth experience.
- Analyzed feedback from current and former participants to improve overall customer satisfaction levels.
- Monitored industry best practices for recruiting and managing online panels.
- Improved product knowledge on a continuous basis to provide optimal service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Patient Care Technician
Suburban Hospital
Bethesda
01.1998 - 06.1999
- Monitored vital signs and reported changes to healthcare team promptly.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted nursing staff with daily patient care activities and hygiene needs.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Educated patients on health management and post-treatment care, improving understanding of care plans.
- Enhanced patient satisfaction by assisting with bathing, dressing, and exercising, contributing to overall well-being.
- Assisted with patient admissions, discharges and transfers.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Supported mobility assistance for patients using appropriate techniques and equipment.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained cleanliness and organization of patient rooms and common areas.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Documented patient information accurately in electronic health records system.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Education
GED -
Bulkeley High School
Hartford, CT06-1992
Skills
- Panelist engagement
- Data integrity
- Technical support
- Attention to detail
- Microsoft office
- Live chat support
- Inbound call answering
- Problem solving
- Conflict resolution
- Communication skills
Accomplishments
- Audio PRS of the Year - Circle of Excellence 2016
- Audio PRS of the Year - Circle of Excellence 2017
- Audio PRS of the Year - Circle of Excellence 2018
- Audio PRS of the Year - Circle of Excellence 2020
Timeline
Panel Relations Specialist
Nielsen
11.1999 - 11.2025
Patient Care Technician
Suburban Hospital
01.1998 - 06.1999
GED -
Bulkeley High School