Violet Rupnaraine

Results-Oriented Achievements (Nielsen Audio) 📞 Core Responsibilities

• Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
• Meets outbound and inbound call metrics.
• Builds solid, productive panelist relationships through positive communication.
• Collects and analyzes data, providing feedback to panelists.
• Collects and maintains demographic and device information via outbound and inbound calls to ensure the quality of the data.
• Utilizes recruitment resources effectively and presents a full disclosure of participation guidelines to panelists.
• Investigates and resolves proprietary system-generated panelist performance issues.
• Schedules return calls as needed with panelists.
• Works with support departments as needed to resolve panelist issues.

• Retention & Relationship Management: Contributed to a 95% panelist retention rate by serving as the primary point of contact, resolving complex household issues, and consistently maintaining positive, long-term panelist relationships.
• Exceptional Efficiency & Volume: Consistently exceeded all inbound and outbound call metrics by an average of 100% monthly, demonstrating superior efficiency and proficiency in high-volume contact management.
• Data Quality & Integrity: Drove measurable improvements in panel data quality, exceeding the monthly average by 100% through the meticulous collection and verification of demographic and device information.
• Effectively used recruitment resources and clearly presented full disclosure of participation guidelines to ensure accurate and long-term usage of proprietary equipment.
• Investigated and resolved proprietary system-generated panelist performance issues and coordinated with support departments to minimize service interruptions and uphold data standards.

• Provided comprehensive administrative support for the Verizon Engineering Department, directly assisting a team of approximately 20 engineers.
• Managed and processed all payroll functions for the engineering team using a proprietary in-house computer program, ensuring accuracy and timely submission.
• Administered and tracked complex work schedules, including regular shifts, call-outs, vacations, sick time, and leave under FMLA (Family and Medical Leave Act).
• Coordinated and scheduled meetings, including logistical arrangements and preparing necessary materials.
• Handled the preparation and mailing of sensitive engineering prints and documents.

• Prepared and distributed daily statistical reports to management by leveraging proficiency in Microsoft Excel and MS Word.
• Generated customized reports and high-volume mailings using Mail Merge functionality to efficiently communicate critical data.

• Managed and processed necessary city and county permits for engineering projects, ensuring departmental compliance with local regulations.