Tania Chavez
Las Vegas,NV
Summary
Organized and dedicated individual with proven record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Legal Intake Specialist
Back Office Betties
Las Vegas, NV
11.2024 - 02.2025
- Conducted intakes for prospective clients
- Ensured that all necessary information was completed accurately and in a timely manner.
- Interviewed clients and obtained case information to support the attorneys.
- Answered incoming calls from potential clients seeking assistance with their legal problems.
- Assisted in scheduling appointments between attorneys and clients as needed.
New Patient Intake Coordinator
PGNA
Las Vegas, NV
10.2022 - 08.2024
- Ensured compliance with HIPAA regulations for all patient related documents
- Interviewed patients to complete case histories and intake forms
- Collected and verified insurance information for patients
- Communicated with all physicians to schedule and accommodate STAT referrals
- Managed schedule for 6 providers, making sure all necessary information was on file prior to appointments
- Navigated through different portals to obtain hospital records, specialist notes, PCP records and imaging/radiology
Spa Manager
VJazzy Wellness
Las Vegas, NV
06.2020 - 08.2022
- Managed employees during fast-paced shifts, delegating responsibilities to ensure client satisfaction
- Organized all operations, focusing on quality and consistency
- Met income goals for company
- In charge of consultations with clients to explain procedures and treatments
- In charge of handling difficult clients and finding solutions for everyone's satisfaction
- Maintained everything in order, completed daily goals and duties
- Provided employees with support to help them achieve the best results
Medical Assistant
Vincent Nalbone, MD
Las Vegas, NV
06.2018 - 01.2020
- Oriented and trained new staff on proper procedures and policies
- Directed patients to exam rooms, fielded questions and prepared for physician examination
- Assisted physician during outpatient procedures
- Managed medical records and sent to requesting providers/individuals following HIPAA
- Performed pre-certification with insurance companies for inpatient surgeries, high-tech imaging and outpatient procedures
- Verified eligibility and benefits through various programs
- Operating and conducting daily CT Scans in office
- Received, recorded and logged incoming and outgoing referrals via fax and email
- Managed financial agreements and processed payments
Scheduling Coordinator
Select Services
Las Vegas, NV
08.2016 - 01.2018
- Coached new employees on administrative procedures, company policies and performance standards
- Daily billing and invoicing
- Created proposals for salesmen
- Sent out billing statements for past due accounts
- Communicated with commercial and residential customers to understand and satisfy their needs
- Processed cash and credit card payments accurately
- Developed weekly production status reports
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
Skills
- Legal terminology proficiency
- Confidentiality compliance
- Client communication
- Intake process management
- Records management
- Telephone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Legal Intake Specialist
Back Office Betties
11.2024 - 02.2025
New Patient Intake Coordinator
PGNA
10.2022 - 08.2024
Spa Manager
VJazzy Wellness
06.2020 - 08.2022
Medical Assistant
Vincent Nalbone, MD
06.2018 - 01.2020
Scheduling Coordinator
Select Services
08.2016 - 01.2018
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
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