Tania Coffman
Office manager , Sales manager , customer service manager
Richmond,TX
Summary
I’m
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Love sales and customer support
Overview
2026
2026
years of professional experience
Work History
Manager/Owner
Sugar Creek Pool Services
Richmond, TX
10.1985 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Reviewed contracts before signing them on behalf of the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Designer and Sales
Creative Works
Education
High School Diploma -
06-1982
Skills
Customer service
- Business Administration
- Customer Relationship Management (CRM)
- Negotiation
- Project Management
- Complex Problem-Solving
- Sales management
- Sales Techniques
Sales
Timeline
Manager/Owner - Sugar Creek Pool Services
10.1985 - Current
Designer and Sales - Creative Works
Dobie High School - High School Diploma,
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