Tania Contreras
North Las Vegas,NV
Summary
Dedicated front desk professional with experience in customer service and appointment management. Skilled in multitasking and resolving issues efficiently, ensuring smooth operations and high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Receptionist
Nevada Dentistry and Braces
North Las Vegas
07.2024 - Current
- Assisting incoming and outgoing phone calls and emails by registering new patients and confirming upcoming appointments.
- Providing any seeking information about office services.
- Checkin and checkout patients according to their reason for the visit.
- Ensuring all dental insurance coverage was verified prior to appointment time.
- Collaborating with the day-to-day schedule for providers.
- Navigating conflicts with professionalism while addressing patient concerns.
Lead Sales Associate
Peppermill Hotel & Casino
Reno, Nevada
08.2022 - 06.2024
- Managed cash register operations and processed customer transactions efficiently.
- Collaborated with team members to ensure optimal customer service experience.
- Maintained cleanliness and organization of sales floor displays.
- Demonstrated product features to enhance customer engagement and satisfaction.
- Resolved customer complaints professionally and effectively promoted loyalty programs.
- Trained new staff on sales techniques and company policies for improved performance.
Lead Associate
Hudson Group
12.2015 - 04.2020
- Led daily operations to ensure efficient workflow and team productivity.
- Trained new employees on company policies and standard operating procedures.
- Monitored inventory levels and coordinated restocking efforts for retail displays.
- Assisted in developing strategies to enhance customer service experiences.
- Handled customer transactions accurately and efficiently at a busy retail environment.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High school diploma -
Mojave High school
Skills
- Reliable and a team player
- Great at multitasking and a fast learner
- Customer service support
- Attention to detail
- Effective communication
- Appointment scheduling
LANGUAGES
Speak Spanish and English fluently.
AWARDS
Received customer service satisfactory recognition three occasional times from Hudson Group and two from Peppermill Hotel & Casino.
Timeline
Receptionist
Nevada Dentistry and Braces
07.2024 - Current
Lead Sales Associate
Peppermill Hotel & Casino
08.2022 - 06.2024
Lead Associate
Hudson Group
12.2015 - 04.2020
High school diploma -
Mojave High school