Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania De La Rosa

Weston,Florida

Summary

Experienced pharmacy professional with a robust background in customer service and retail. My primary transferable skills align seamlessly with the needs of your Patient Hospitality Specialist. My adept communication skills through years of interacting with diverse customers, enable me to engage effectively with patients of all ages, families, employees, medical staff, volunteers and community members. My capacity for empathy and understanding, cultivated in a healthcare setting, positions me well to provide valuable support to team members and patients. Additionally, my organizational skills, developed through managing pharmaceutical workflows, ensure that I can efficiently coordinate and oversee various aspects like deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Overall, my unique combination of pharmaceutical expertise and customer-focused abilities makes me an ideal candidate for the Patient Hospitality Specialist.

Overview

16
16
years of professional experience

Work History

Centralized Pharmacist

Walgreens
Miramar
09.2021 - 06.2023
  • During my tenure as a pharmacist, I spearheaded initiatives that significantly elevated the efficiency and effectiveness of our operation. I played a pivotal role in implementing patient-focused programs that enhanced medication adherence through personalized education, resulting in improved health outcomes. Moreover, by fostering a collaborative approach among the healthcare team, I streamlined communication channels, optimizing the overall patient experience. Through these strategic changes, I not only improved the day-to-day functioning of the pharmacy but also contributed to the well-being of our clientele.

Assistant Pharmacy Manager

Public Pharmacy
Miami Lakes, FLorida
02.2007 - 06.2019
  • In overseeing pharmacies with a robust weekly script volume exceeding 1500, I orchestrated transformative changes by optimizing workflow and staff management, resulting in significantly enhanced operational efficiency. My commitment to comprehensive customer interactions, including counseling and complaint resolution, not only prioritized patient satisfaction but also established a culture of quality assurance, shaping a positive impact on the overall pharmacy experience.

Education

Bachelor's - Pharmaceuticals Sciences

University of Puerto Rico
Puerto Rico
05.1998

Consultant Pharmacist Certification -

University of Florida
Gainesville, FL

Skills

  • Teamwork and Collaboration
  • Strong Decision-Making Ability
  • Time Management Skills
  • Exceptional Customer Service
  • Fluent in Spanish
  • Senior Fitness Specialist

Timeline

Centralized Pharmacist

Walgreens
09.2021 - 06.2023

Assistant Pharmacy Manager

Public Pharmacy
02.2007 - 06.2019

Bachelor's - Pharmaceuticals Sciences

University of Puerto Rico

Consultant Pharmacist Certification -

University of Florida
Tania De La Rosa