TANIA DUARTE

• Executed daily operations to ensure efficient store functionality while maintaining safety protocols.
• Managed inventory, cash controls, and procedural compliance for store openings and closings.
• Promptly addressed customer issues, promoting satisfaction through effective problem-solving skills.
• Coached staff on product knowledge and selling techniques, improving overall customer experience.
• Implemented loss prevention strategies that significantly reduced shrinkage in operations.
• Organized events to increase foot traffic while partnering with local businesses for community engagement.
• Developed employee retention programs that successfully lowered turnover rates in the store.
• Analyzed sales trends to adjust inventory accordingly, preventing stockouts of popular items.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Raised property accuracy and accountability by creating new automated tracking method.

Oversaw all facets of store operations, including staffing, inventory management, financials, and policy compliance.

Reviewed and analyzed Profit and Loss (P&L) statements, Internal Rate of Return (IRR), and financial data to drive informed decisions.

Effectively led the store in the absence of the store manager, ensuring daily operations ran smoothly.

Mentored and managed a diverse team of department managers, support managers, team leads, and associates.

Implemented robust asset protection strategies, resulting in a significant reduction in shrink and inventory losses.

Digital Manager

Led the digital operations, successfully integrating technology and e-commerce initiatives into daily store functions.

Coordinated online orders, pickup, and delivery services, enhancing the customer shopping experience.

Department Manager for GM

Managed the General Merchandise (GM) department, optimizing merchandise presentation, inventory control, and customer service.

Implemented merchandising strategies that significantly increased departmental sales.