Tania Fernandez
El Paso,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
La Wheela Restaurant and Bike Shop
12.2023 - 08.2025
- Assisted in staff training to enhance customer service and operational efficiency
- Supported daily operations by managing inventory levels and ordering supplies
- Learned safety protocols to ensure compliance with health regulations
- Contributed to team meetings, providing input on workflow improvements
- Observed and adapted to best practices for food preparation and service
- Maintained cleanliness standards in accordance with health guidelines
- Engaged with customers to address inquiries and resolve issues promptly
- Collaborated with kitchen staff to streamline service during peak hours
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Insurance Agent Office Manager
Allstate Estrada Ins. Group
04.2013 - 12.2013
- Developed and maintained strong client relationships to provide tailored insurance solutions.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Assisted clients in understanding coverage options, enhancing customer satisfaction and retention.
- Collaborated with underwriters to assess risk factors for accurate policy pricing.
- Educated clients on claims processes, facilitating smoother resolutions and increased trust.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
Education
Associate of Science - CMA
Western Technical Collage
El Paso, TX05-2010
High School Diploma -
CBTIS
CD Juarez Mexico06-1995
Skills
- Business Management
- Inventory management
- Food safety
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Employee retention
- Employee supervision
- Stable work history
- Team leadership
- Problem-solving
- Training and onboarding
- Delegating assignments and tasks
- Employee performance evaluations
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant General Manager
La Wheela Restaurant and Bike Shop
12.2023 - 08.2025
Insurance Agent Office Manager
Allstate Estrada Ins. Group
04.2013 - 12.2013
Associate of Science - CMA
Western Technical Collage
High School Diploma -
CBTIS