Tania Gonzalez
Brooksville,FL
Summary
I am a dedicated, hardworking restaurant manager with professional experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. I am dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Extremely successful in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. I pride myself on being an organized and dependable leader who is successful at managing multiple priorities with a positive attitude. Also, my willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Marguerita Grill
05.2003 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Set clear expectations and created positive working environment for employees.
Education
High School Diploma -
Hudson High School
Hudson, FLSkills
- Customer Experience
- Inventory Records
- Billing and Payment Processing
- Teamwork and Collaboration
- Safe Work Practices
- Managing Revenue Projections
- Team Leadership
- Negotiation
- Managing Multiple Tasks
Certification
Manger Serv Safe Certification
Timeline
General Manager
Marguerita Grill
05.2003 - Current
High School Diploma -
Hudson High School
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