Tania Haider
Powell
Summary
Results-driven healthcare case manager with 10+ years of experience in patient advocacy, insurance coordination, and claims management. Proven success in streamlining access to specialty medications, improving client satisfaction (98%+ ratings), and driving process improvements across healthcare and insurance sectors. Skilled in cross-functional collaboration, regulatory compliance, and optimizing patient outcomes.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
18
18
years of professional experience
Work History
Case Manager
CoverMyMeds
Columbus, OH
11.2022 - Current
- Facilitated access to specialty medications for 500+ patients annually, reducing treatment delays by 30%.
- Streamlined prior authorization process, cutting approval turnaround times significantly.
- Partnered with providers and insurers, resolving 95% of medication-related barriers on first contact.
Case Manager
UnitedHealth Group
Dublin, OH
04.2020 - Current
- Managed healthcare plans for 800+ clients, maintaining a 98/100 satisfaction rating.
- Identified gaps in care, improving health outcomes and reducing avoidable hospital visits.
- Coordinated with multidisciplinary teams to ensure timely, cost-effective service delivery.
Client Service Manager / Claims Examiner
Safeware
Dublin, OH
08.2017 - 05.2018
- Reduced claims processing time by 20% through workflow optimization.
- Designed and implemented onboarding training for 15+ new hires, accelerating productivity ramp-up by 25%.
- Produced weekly sales processing reports for leadership visibility.
Claims Adjuster - Property Damage
Safe Auto
Columbus, OH
04.2015 - 02.2016
- Assessed new claims and determined handling procedures.
- Investigated liability and negotiated settlements within company guidelines.
- Coordinated vehicle inspections via Audatex, ensuring accurate evaluations.
Licensed Complex Care Representative
Nationwide Mutual Insurance Company
Dublin, OH
04.2012 - 09.2014
- Delivered high-level customer service, resolving complex billing and policy issues.
- Consistently achieved 98%+ customer satisfaction scores.
- Processed policy modifications and service requests for members and agents.
Teller
National City Bank
Dublin, OH
03.2008 - 11.2008
- Processed customer transactions and maintained compliance with bank policies.
- Promoted financial products and generated sales referrals.
Education
Bachelor of Arts - Economics
The Ohio State University
Columbus, OH05.2011
Skills
- Healthcare coordination
- Prior authorization expertise
- Patient Assistance Programs (PAPs)
- Claims Management
- Insurance Processes
- Customer Success
- Client Relations
- Cross-functional Collaboration
- Data Analysis
- Reporting
- Excel
- Audatex
- Regulatory Compliance
- HIPAA
- CMS
Timeline
Case Manager
CoverMyMeds
11.2022 - Current
Case Manager
UnitedHealth Group
04.2020 - Current
Client Service Manager / Claims Examiner
Safeware
08.2017 - 05.2018
Claims Adjuster - Property Damage
Safe Auto
04.2015 - 02.2016
Licensed Complex Care Representative
Nationwide Mutual Insurance Company
04.2012 - 09.2014
Teller
National City Bank
03.2008 - 11.2008
Bachelor of Arts - Economics
The Ohio State University