Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Hansen

Kaysville,UT

Summary

Highly energetic individual who is passionate and driven to engage others in becoming as successful as they can be. Documented success in leadership, creativity, and, staff performance. Organized Health Unit Coordinator with 9 years of progressive experience planning patient activities, resolving complaints and updating medical files. Was in charge of making high capacity decisions on strict strategic level and confidently collaborating with diverse people Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in all settings.

Overview

8
8
years of professional experience

Work History

Health Unit Coordinator

University of Utah Hospital
01.2008 - 01.2014
  • Direct operations and administration for daily operating room tasks
  • First line of communication for patients, surgeons, and families
  • Make high stress decisions in critical times of traumas using priority thinking and assessment of situations
  • Assist in in HR functions, including recruitment, interviews, new hire orientation, staff coaching, promotions, and performance management
  • Organized an easy access coed kickball team through Murray City to help ensure physical activity for staff
  • Organized and Created and Angel tree through United way Sub for Santa and raised enough money and gifts for 3 families for Christmas throughout my entire department and other units
  • Designed and managed a new hire training program
  • Created policies and procedures, including rules protocols to help new hires effectively get trained in a timely manner.

Lead Health Care Assistant

University of Utah
01.2006 - 01.2008
  • Managed and coordinated 30 employee schedules, tasks
  • Prepared patients for neurology, cardiology, orthopedic and general surgeries
  • Assisted surgeons and nurses during surgery with positioning, sterility, and retraction
  • Assisted patients with feeding, drinking, grooming, and taking vital signs during recovery
  • Cleaned and set up 14 operating rooms for 70-100 surgeries per day and was able to create and implant a procedure to help make this process faster, more efficient, and save the OR turnover times by 30%
  • Interacted with patients and families by explaining surgeries and anesthesia process allowing me to develop confidence in uncomfortable circumstances and learning to separate my emotions from my work for
  • Worked well in a team setting, providing support and guidance

Customer Service Representative

CounsulMed
01.2006 - 01.2006
  • Resolved complex billing problems and consulted customers to choose beneficial medical plans Analyzed customer status and provided most appropriate financial alternatives Billed and collected for radiologists and family practitioners
  • Implemented processes to improve data tracking for all incoming and outgoing calls, onto Excel spreadsheets that recorded volume of calls during peak and down times in order to effectively use staff.

Education

Bachelor - Health Promotion and Education

University of Utah
Salt Lake City, Utah
05.2013

Basic Life Support through American - undefined

Heart

Association Certified Nurse Assistant - undefined

Skills

  • Event Planning
  • Excel, Microsoft, PowerPoint
  • Emotional Intelligence
  • Staff Training & Development
  • Strategic thinking
  • Highly Organized
  • Coordinating numerous tasks
  • Computer Proficiency
  • Organization and Time Management
  • Patient Education
  • Typing Proficiency
  • Team Development
  • Customer Relations

Languages

Armenian
Native or Bilingual

Timeline

Health Unit Coordinator

University of Utah Hospital
01.2008 - 01.2014

Lead Health Care Assistant

University of Utah
01.2006 - 01.2008

Customer Service Representative

CounsulMed
01.2006 - 01.2006

Bachelor - Health Promotion and Education

University of Utah

Basic Life Support through American - undefined

Heart

Association Certified Nurse Assistant - undefined

Tania Hansen