Tania Irfan
Frisco
Summary
Floor Supervisor at Kroger with a proven track record in effective team leadership and customer relations. Skilled in problem-solving and training, Developed exceptional leadership and team management skills in fast-paced retail environment. Demonstrates strong ability in coordinating tasks, resolving conflicts, and optimizing processes. Looking to transition into new field, leveraging these transferrable skills to drive success in dynamic setting.
Overview
2
2
years of professional experience
Work History
Floor Supervisor
Kroger
10.2023 - Current
- Assisted customers at the service desk with returns, refunds, money services, and product inquiries.
- Supervised floor associates to ensure tasks were completed efficiently and the store stayed organized.
- Trained new employees on company policies, customer service standards, and safety procedures.
- Resolved customer complaints quickly and professionally, improving satisfaction.
- Supported daily operations by monitoring registers, stocking, and maintaining clean, safe aisles.
- Gained experience assisting with opening procedures in the Cash Office, including handling registers and preparing tills.
- Experienced in multiple store roles, including Customer Service, Cash office, Floor Supervisor, Cashier, and Self-Checkout.
Education
High School Diploma -
Frisco High School
Frisco, TXBachelor of Science - Science
Collin County Community College
Frisco, TX01-2027
Skills
- Effective team leadership
- Customer relations
- Team supervision
- Reliable and punctual
- Problem-solving skills
- Patience and understanding
- Positive attitude
- Effective team engagement
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Floor Supervisor
Kroger
10.2023 - Current
High School Diploma -
Frisco High School
Bachelor of Science - Science
Collin County Community College
Similar Profiles
Kierra ThompsonKierra Thompson
Cashier at KrogerCashier at Kroger
Joseph HamblinJoseph Hamblin
Apparel Clerk at KrogerApparel Clerk at Kroger
Cah’leil WiliamsCah’leil Wiliams
Cashier at KrogerCashier at Kroger
Ethan McGuireEthan McGuire
Cashier at KrogerCashier at Kroger
Ushayla CollinsUshayla Collins
Call Center Representative at ConduentCall Center Representative at Conduent