Tania J. Recinos
Buckeye,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Adaptable to managing time in fast-paced environments while remaining detail-oriented. Enhances operations with accurate recordkeeping, data entry and timely resolutions for diverse problems.
Overview
6
6
years of professional experience
Work History
Risk and Compliance II
Uber Technologies Inc.
03.2025 - Current
- Developed and maintained courteous and effective working relationships. Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems. Organized and detail-oriented with a strong work ethic. Proven ability to learn quickly and adapt to new situations working with project specialist and stakeholders.
- Managed time efficiently in order to complete all tasks within if not prior to deadlines. Paid attention to detail while completing assignments.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Multiple recognitions/accomplishments by team, supervisors and company with a Go Get It Award for completing a combined 800+ calls with a 100% QA
Debt Specialist
TD Bank
03.2024 - 03.2025
- Determined reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
- Recognized and solved routine problems that can occur in their own work area without supervisory approval
- Negotiated payment plans with customers to prevent accounts from entering collections, providing excellent customer saitsfaction.
- Entered client details, data entry and notes into system for interdepartmental access and review.
- Used communication skills to exchange technical or process information with composure and ensures underlying details are clarified
Pharmacy Shipping Coordinator
Metier Pharmacy
03.2023 - 06.2023
- Handled high-volume paperwork, data entry and collaborated with administrators to resolve invoicing and shipping orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment. In charge of inventory.
- Coached new staff preparing outgoing and receiving incoming shipments. Relaying information on company procedures and safety requirements.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Lead
Erus Energy
01.2022 - 01.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with the management team to implement new work procedures or policies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bank Teller
Wells Fargo
06.2020 - 12.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates while establishing trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures to avoid breaches and information misuse.
Education
Adult Education Center
East Valley Institute of Technology
Mesa, AZSkills
- Multitasker
- Leadership
- Creativity
- Task prioritization
- Time management
- Computer skills
- Analytical and critical thinking
- Problem-solving
- Adaptable to changes
- Bilingual
- Self Motivated & Efficient
Languages
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
Risk and Compliance II
Uber Technologies Inc.
03.2025 - Current
Debt Specialist
TD Bank
03.2024 - 03.2025
Pharmacy Shipping Coordinator
Metier Pharmacy
03.2023 - 06.2023
Customer Service Lead
Erus Energy
01.2022 - 01.2023
Bank Teller
Wells Fargo
06.2020 - 12.2021
Adult Education Center
East Valley Institute of Technology