Tania Lopez
Scottsdale,AZ
Summary
Accomplished Retail Sales Manager with a proven track record at Nordstrom offering over 7 years in boosting performance and exceeding sales quotas. Outstanding customer satisfaction and team performance. Skilled in department operations and fostering professional development, I excel in strategizing for business growth and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Women’s Shoe Department Manager
Nordstrom
08.2023 - 08.2024
- Teaching and coaching employees to achieve goals and deliver outstanding customer service
- A proven track record of developing, planning and executing business strategies to maximize opportunities. 25% shoe business increase.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
- Established an effective communication with the team which led to smoother coordination and task delegation.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
- Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
Women’s Shoe Assistant Manager
Nordstrom
01.2020 - 07.2023
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Provided exceptional customer service.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
Personal Assistant
ACI
05.2020 - 08.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor Of Criminology - Criminal Justice
CalPoly University
Pomona, CA10.2024
Associate Of Arts And Sciences - Criminal Justice
Citrus College
Glendora, CA01.2019
Skills
- Department Operations
- Customer Service
- Strategic Planning
- Product Merchandising
- Staff Development
- Sales Proficiency
- Strong Communication and Interpersonal Skills
- Problem-Solving
Languages
Spanish
Timeline
Women’s Shoe Department Manager
Nordstrom
08.2023 - 08.2024
Personal Assistant
ACI
05.2020 - 08.2020
Women’s Shoe Assistant Manager
Nordstrom
01.2020 - 07.2023
Bachelor Of Criminology - Criminal Justice
CalPoly University
Associate Of Arts And Sciences - Criminal Justice
Citrus College
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