Summary
Overview
Work History
Education
Skills
Interest
Timeline
Generic

Tania Macias

Summary

Multi-tasker dedicated to customer service and engagement. Works great under pressure.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Cashier

Family Pharmacy
01.2019 - Current
  • Provided excellent customer service, resolved customer complaints and inquiries, operated the pos system while maintaining cash drawer accuracy, opened and closed the registers and monitored cash limits.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Built relationships with customers to encourage repeat business.

Nanny

Live-in-Nanny
04.2018 - 10.2018
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.

Customer Service

Teletech
10.2015 - 02.2016
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Stacker

Garland Sales
09.2014 - 03.2015
  • Expedited the shipment preparation process with precise picking and packing of stacked products according to order requirements.
  • Identified and removed products that did not meet quality control standards.
  • Maintained clean, orderly work environment free of hazards.

Education

Southeast Whitfield High School

Skills

  • Computer skills
  • Active Listening
  • Reliability and Punctuality
  • Empathy
  • Adaptability
  • Tolerant
  • Telephone Etiquette
  • Proficient in [Software]
  • Multitasking Capabilities
  • Call Response and Transfer

Interest

-reading

-traveling

-trying out new cuisines

Timeline

Cashier

Family Pharmacy
01.2019 - Current

Nanny

Live-in-Nanny
04.2018 - 10.2018

Customer Service

Teletech
10.2015 - 02.2016

Stacker

Garland Sales
09.2014 - 03.2015

Southeast Whitfield High School

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Tania Macias