Tania Maciel-Morales
Tulsa
Summary
Dental Patient Access Representative with Morton Comprehensive Health Services, adept at enhancing patient satisfaction through bilingual communication, organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrated strong organizational and communication skills in fast-paced healthcare environment. Successfully managed patient records and appointment scheduling, ensuring smooth office operations. Highly dependable, with a fast-learning ability to adapt to evolving environments and deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Dental Patient Access Representative
Morton Comprehensive Health Services
10.2017 - Current
- Coordinated patient registration and appointment scheduling to ensure efficient service delivery.
- Reviewed and confirmed patient insurance data to enhance billing accuracy and efficiency.
- Coordinated front desk functions, providing professional greetings and support to patients upon arrival.
- Facilitated communication by providing detailed information on services and procedures during incoming calls.
- Facilitated effective communication with patients by resolving inquiries and issues in a courteous manner.
- Demonstrated resilience and problem-solving skills in navigating complex situations to uphold operational efficiency.
- Assessed patient requirements and implemented personalized solutions to enhance overall satisfaction.
- Demonstrated agility in adjusting to dynamic healthcare conditions while maintaining a strong focus on delivering exceptional patient care.
- Facilitated a supportive work atmosphere through relationship-building initiatives and the promotion of teamwork and best practice sharing.
- Executed conflict resolution strategies while remaining composed, ensuring professional interactions with dissatisfied patients.
- Enhanced patient comfort by providing detailed procedure insights and empathetic responses to individual concerns.
- Fostered a supportive environment that prioritized patient trust and satisfaction through attentive guidance and care.
- Designed and established a systematic approach for appointment reminders, effectively reducing no-show occurrences.
- Welcomed patients and guided them through check-in procedures to ensure a smooth arrival experience.
- Conducted thorough checks of patient insurance eligibility and systematically recorded patient information in database.
- Addressed inquiries and resolved issues for patients and medical staff, fostering a collaborative healthcare environment.
- Maintained precise records of cash and credit card transactions during payment processing operations.
- Managed incoming inquiries by efficiently connecting callers with designated staff.
- Executed rigorous document protocols to maintain the confidentiality of sensitive patient information.
- Conducted patient consultations to evaluate health conditions and direct referrals to appropriate medical professionals.
Clinical Secretary
Saint Francis Hospital
11.2021 - Current
- Facilitated effective communication channels between healthcare providers and patients to improve overall service quality.
- Ensured precision in patient record-keeping and documentation to meet regulatory standards.
- Supported clinical operations by preparing accurate medical reports and correspondence for healthcare professionals.
- Upheld patient confidentiality through strict adherence to HIPAA guidelines in all communications and documentation.
- Enhanced data accuracy by establishing a systematic approach for double-checking essential information prior to submission.
- Enhanced workplace morale through timely and professional resolution of employee issues.
- Streamlined call handling processes to ensure appropriate transfer or direction of callers according to their specific inquiries.
- Coordinated timely organization and distribution of critical documents to enhance communication among medical personnel.
- Maintained precise patient records by ensuring timely updates and accurate documentation of essential information.
- Responded to telephone inquiries to facilitate communication and direct calls to appropriate staff members.
- Protected confidential data in compliance with HIPAA standards to uphold patient trust.
- Facilitated efficient communication and enhanced office productivity through effective handling of numerous daily callers.
- Facilitated office operations by efficiently managing document filing, copying, and faxing tasks.
- Updated patient charts with medical equipment charges to ensure billing accuracy.
- Reviewed and summarized patient charts after hospital discharge to facilitate continuity of care.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OKSkills
Fast learner
Bilingual (English/Spanish)
Highly dependable
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Clinical Secretary
Saint Francis Hospital
11.2021 - Current
Dental Patient Access Representative
Morton Comprehensive Health Services
10.2017 - Current
High School Diploma -
Nathan Hale High School