Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Tania Marin

Support Specialist
Dallas,TX

Summary

Experienced bilingual professional with a strong background in student advising, project coordination, and compliance management within an educational environment. Proven ability to support student success through advising, process improvement, and cross-functional collaboration. Adept at managing multiple projects in fast-paced settings while ensuring compliance with institutional, state, and federal regulations. Dedicated to enhancing student services and supporting Dallas College initiatives.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Writing Generalist

HireArt
12.2023 - 8 2024
  • Achieved 98% compliance with grammar and style guidelines in model-generated responses through detailed proofreading and editing.
  • Coordinated project timelines and deliverables, ensuring consistency across materials while maintaining quality control.
  • Conducted research and fact-checking, increasing response accuracy by 15%.

Bilingual Insurance Service Representative

Travelers Insurance
06.2023 - 12.2023
  • Guided customers through important policy changes, ensuring they understood new terms and conditions.
  • Assisted customers in navigating the company’s online and mobile applications, resolving technical issues and enhancing user experience.
  • Resolved client issues and inquiries, achieving a 9.3/10 resolution score, and supported team communication and efficiency through administrative tasks.

Bilingual Captioning Assistant

Captel Service Specialists
02.2021 - 06.2023
  • Edited and proofread captions for over 50 live telephone calls daily, maintaining a 97% accuracy rate.
  • Ensured compliance with FCC regulations and confidentiality requirements throughout the captioning process.
  • Managed multiple deadlines while maintaining high standards of accuracy and collaborating with team members to streamline workflows.

Administrative Assistant

Berry, Appleman & Leiden, LLP
10.2019 - 12.2020
  • Developed and maintained an efficient filing system, ensuring confidentiality and easy access to client documents.
  • Formulated standard administrative documents and processes, supported leadership in project-related tasks, and contributed to the planning and execution of project schedules.
  • Streamlined client communications using case management software, achieving a 24-hour application processing turnaround.

Department Assistant

Dallas College
11.2013 - 10.2019
  • Advised students on degree selection and transfer opportunities to four-year institutions, including partnerships with Texas Tech, UNT Dallas, and TAMU-Commerce for teaching degrees and certifications.
  • Provided guidance on the use of transfer guides and program requirements, supporting seamless transitions for students.
  • Drafted and proofread compliance documents and training materials, ensuring adherence to state and federal regulations.
  • Collaborated with cross-functional teams to support departmental initiatives, including hiring processes and project coordination.

Education

Bachelor of Arts - English

Texas Woman's University
Denton, TX
05.2018 - 05.2021

Skills

    Administrative Support

    Microsoft Office Suite

    Attention to Detail

    Customer Relationship Management

    Analytical Thinking

    Client Engagement

    Project Management

    Communication Skills

    Time Management

    Documentation skills

    Conflict Resolution

    Process Improvement and Compliance Auditing

Software

CRM (Salesforce, Monday and PeopleSoft)

Languages

Spanish
Native or Bilingual

Timeline

Writing Generalist

HireArt
12.2023 - 8 2024

Bilingual Insurance Service Representative

Travelers Insurance
06.2023 - 12.2023

Bilingual Captioning Assistant

Captel Service Specialists
02.2021 - 06.2023

Administrative Assistant

Berry, Appleman & Leiden, LLP
10.2019 - 12.2020

Bachelor of Arts - English

Texas Woman's University
05.2018 - 05.2021

Department Assistant

Dallas College
11.2013 - 10.2019

Similar Profiles

CREATE PROFILE
Tania MarinSupport Specialist