Tania McArthur
Oklahoma City,OK
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Youth Engagement Specialist
Pivot Inc
03.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Established rapport with juveniles through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Assisted in the intake process for incoming juveniles, ensuring proper documentation and all procedures were followed.
Resident Assistant
Langston University
07.2022 - 09.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Sales Associate
JD Sports
03.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Arts - Urban Affairs
Norfolk State University
Norfolk, VA05.2025
Bachelor of Arts - Sociology
Langston University
Langston, OKBachelor of Science - Corrections
Langston University
Langston, OKAssociate of Science - Criminal Justice
Langston University
Langston, OKAssociate of Arts - General Studies
Langston University
Langston, OKHigh School Diploma -
Midwest City High School
Midwest City, OKSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Multi-Task Management
- Quick Learner
Accomplishments
- Presidents Honor Roll at Norfolk State University 2023-2024
- Outstanding Senior Leader Award at Langston University Spring 2023
- President's Honor Roll at Langston University 2022-2023
Projects
Economic Development Project (April 2024)
- Assisted in presenting a proposal to the City of Norfolk on how they can bring African Americans into the offshore wind industry and how those jobs can help the City of Norfolk.
Timeline
Youth Engagement Specialist
Pivot Inc
03.2023 - Current
Resident Assistant
Langston University
07.2022 - 09.2023
Sales Associate
JD Sports
03.2021 - 01.2023
Master of Arts - Urban Affairs
Norfolk State University
Bachelor of Arts - Sociology
Langston University
Bachelor of Science - Corrections
Langston University
Associate of Science - Criminal Justice
Langston University
Associate of Arts - General Studies
Langston University
High School Diploma -
Midwest City High School
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