Tania McRoberts

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
• Maximized revenue potential by identifying and resolving under-billed accounts.

Resolve complex claim issues in a professional and timely manner, achieve maximum reimbursement for services provided, posting patient and insurance payments, assisted medical coder, resolve denial instances, process claims

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Set up and completed loan submission packages.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.