Tania Munoz Patlan
The Colony,TX
Summary
Talented Branch Manager, successful in managing highly effective teams with a focus on customer service, candidate experience, and retention. Detail-oriented professional with 15 years of industry experience. Effective communicator with a proactive approach to resolving customer service issues.
Overview
11
11
years of professional experience
Work History
Area Branch Manager
ASAP Consultants, INC.
Lewisville/Grand Prairie, TX
09.2023 - Current
- Manage day-to-day operations of the Lewisville and Grand Prairie branches, including staff scheduling, customer service, and sales performance.
- Develop strategies to increase branch profitability and market share.
- Monitor the progress of individual team members in achieving their goals and objectives.
- Analyze financial data to identify areas for improvement within the branch.
- Provide guidance and support to employees regularly.
- Resolve customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Collaborate with senior management in setting long-term strategic objectives for the area branch's growth initiatives.
- Build strong rapport with new and existing clients to better serve Staffing needs and promote branch loyalty.
- Discipline employees to encourage compliance with company policies and procedures.
- Review the Branch's payroll for accuracy and compliance.
- Create reports summarizing operational performance metrics for senior management review.
- Conduct Annual reviews and evaluations.
- Provide guidance and support to Staff and Associate workers on a regular basis.
- Conduct quarterly reviews with Top 10 clients to ensure service satisfaction, efficiency and productivity levels.
Branch Manager
ASAP CONSULTANTS, INC.
Lewisville, Texas
07.2019 - 09.2023
- Since my start with ASAP Consultants in April 2013 I have achieved four promotions and have been instrumental in creating a successful team founded on high morale, attention to detail, and continuous employee development
- Oversee the management of client accounts and their individual needs
- Meet and exceed company goals, conserve an average GP of 18%, Annual Gross Sales of $10.3MM, and a YTD Growth of 15%
- Branch Representative for Unemployment Claims Hearings.
- Managed staff scheduling, hiring, and training processes.
- Directed daily operations of the branch, including customer service, human resources, and marketing activities.
- Managed and inspired team members to perform to their full potential, driving branch profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Assistant Branch Manager
ASAP CONSULTANTS, INC.
Lewisville, TX
12.2014 - 07.2019
- Training and Mentoring Recruiters and On-Site Managers
- Account Manager of Top Branch Accounts
- Assisted in the management of a $6.2MM annual operation.
- Provided leadership and direction to staff members to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Recruited new staff members through job postings and conducting interviews.
Data Management Specialist
ASAP CONSULTANTS, INC.
05.2014 - 12.2014
- Trained and Developed Recruiters on Compliance with Laws, Regulations & Internal Processes
- Completed Onboarding Procedures and conducted Weekly Compliance Audits for the Compliance Development Team
- Created and Implemented Procedures and Documents which effectively ensured accuracy in compliance.
- Ensured compliance with regulatory standards for protecting confidential information.
- Identified, inspected, and corrected data entry errors.
Backup Payroll Clerk
ASAP CONSULTANTS, INC.
09.2013 - 05.2014
- Resolved discrepancies in employee payment.
- Processed payroll information for up to 200 employees, including calculating deductions.
- Provided support during audits.
- Provided guidance and training to staff members when needed.
Staffing Specialist
ASAP CONSULTANTS, INC.
04.2013 - 09.2013
- Ensured that all employment documents were completed accurately prior to candidate hire date.
- Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
- Assisted in developing job descriptions and specifications for internal positions.
- Maintained accurate records of all staffing-related activities in the company database.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
Education
Graduate -
Lewisville High School
06.2006
CSP, Certified Staffing Specialist -
Skills
- Account Management & Customer Service
- Staff Development
- Coaching and Mentoring
- Performance Reviews
- Branch Operations Management
- Interviewing and Hiring
- Relationship building and management
- Key Performance Indicators
- Multilingual in English and Spanish
- Customer Relationships
- Staff Training
- Multi-tasking ability
- Excellent time management skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Area Branch Manager
ASAP Consultants, INC.
09.2023 - Current
Branch Manager
ASAP CONSULTANTS, INC.
07.2019 - 09.2023
Assistant Branch Manager
ASAP CONSULTANTS, INC.
12.2014 - 07.2019
Data Management Specialist
ASAP CONSULTANTS, INC.
05.2014 - 12.2014
Backup Payroll Clerk
ASAP CONSULTANTS, INC.
09.2013 - 05.2014
Staffing Specialist
ASAP CONSULTANTS, INC.
04.2013 - 09.2013
Graduate -
Lewisville High School
CSP, Certified Staffing Specialist -
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