Tania Owens
Ocala,FL
Summary
Driven by a passion for creating positive customer experiences, ensuring satisfaction and smiles at the end of each call. Proven track record in delivering effective solutions and support that foster strong relationships and enhance customer loyalty. Committed to understanding individual needs, leading to tailored assistance that exceeds expectations. Enthusiasm for problem-solving and dedication to service excellence consistently contribute to achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ansafone Contact Centers
06.2021 - 11.2024
- My position as a remote customer service representative for the past 3 years have been amazing! With so much experience and being able to provide members with helpful information and knowing that I can assist them in any way, I am dedicated to helping them.
Sales Specialist/Consultant
AT&T
12.2020 - 03.2021
- In IllEight Management I am an AT&T sales specialist/Consultant. I provide customers with the best possible customer experience! I love Helping customers find the best device that meets their needs, also keeping them up to date on new product and technology.
Warehouse Associate
XL Amazon
09.2020 - 12.2020
- At Amazon XL I was able too lift 55”-70” inch TVs. I was cross trained, I worked inbound and outbound. I worked a full 12 hour shift, constantly moving. I broke down some boxes with queen sized mattresses and/or king sized mattresses. Always something too do at Amazon XL.
Customer Service retail Assessments Work Style
Walmart
09.2020 - 09.2020
- Reliability Completed March 2020 Tendency to be dependable and come to work. Full results: Completed Sales Fit Proficient June 2020 Measures the traits that are important for success in sales positions. Full results: Proficient Work Motivation Familiar June 2020 Level of motivation and discipline applied toward work Full results: Familiar Customer Focus & Orientation Proficient June 2020 Responding to customer situations with sensitivity. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
Stocker
Walmart
09.2019 - 09.2019
- I am a very Detail-oriented and organized Stocker, able to problem solve, analyze any problems and respond quickly. I am able to navigate and pin point exactly what a customer needs inside the store. I have excellent communication skills/customer service skills. I am fully able to assist with the safe and accurate handling of material from the Back room warehouse to the delivery location. I love keeping the customers happy at the end of the day!
Education
High school diploma or GED -
Skills
- Customer engagement
- Dependable
- professional
- customer service centered
- problem solver
- Active listener
Additional Information
- Skills
- Pallet Jack
- Load & Unload
- Packaging
- Freight Experience
- Shipping & Receiving
Timeline
Customer Service Representative
Ansafone Contact Centers
06.2021 - 11.2024
Sales Specialist/Consultant
AT&T
12.2020 - 03.2021
Warehouse Associate
XL Amazon
09.2020 - 12.2020
Customer Service retail Assessments Work Style
Walmart
09.2020 - 09.2020
Stocker
Walmart
09.2019 - 09.2019
High school diploma or GED -
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