Tania Paz
Hialeah,FL
Summary
I am a talented Soccer Coach with demonstrated success in overseeing a successful program and garnering strong player support. I am proficient in administering operations and coordinating logistics. I've been a top-notch team leader and complex problem-solver. I'm an enthusiastic Soccer Coach eager to positively impact players with strong discipline, game skills and passion for the sport. I've devoted my expertise gained over my 10 -year career to a growing program. I'm a diligent Coach trained in exercise, skills improvement and team development techniques. I help build performance-oriented athletes. I've demonstrated strengths in solving team issues with innovative approach. I am a focused Soccer Coach successful at coaching athletes and optimizing program operations. I work with players of different skills levels to develop talent, improve strength and enhance stamina for top gameplay. I am versed in rules and winning strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Soccer Coach
Mater Academy Charter High
Hialeah, FL
06.2013 - Current
- I am currently a coach for the soccer team. I feel that my background as a leader, mentor, scheduler, and counselor to my team prepared me for the role as a Police Officer.
- I understand the difficulties that young adults face and the leadership necessary for them to achieve at their highest level of success.
Police Communications Operator
Florida Atlantic Police Department
Boca Raton, FL
12/19/16 - Current
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded quickly to inquiries from other government agencies regarding criminal activities or ongoing investigations.
- Entered data into computerized records management system software programs.
- Researched vehicle, wanted and missing persons information.
- Answered non-emergency phone calls from citizens seeking information about police services or filing complaints against officers.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Reviewed daily logs for accuracy prior to submission to supervisors.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Developed training materials for new employees related to departmental procedures.
- Used radio, telephone and computer system to update first responders with new information.
- Updated police databases with relevant information including suspect descriptions, vehicle details and incident reports.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Managed audio recordings from 911 calls ensuring all necessary information was documented accurately.
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored alarm systems, radio frequencies, and CCTV surveillance cameras for suspicious activity.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - Criminal Justice
St. Thomas University
Miami Gardens06.2014
Skills
- Behavior Modeling
- Gameplay Tips
- Player Evaluations
- Safety Management
- Injury Evaluations
- Tournament Procedures
- Special Events Planning
- Athlete Conditioning
- Verbal and Written Communication
- Program Leadership
- Strategic Planning
- Equipment Management
- Training Exercises
- Performance Improvements
- Game Plays
- Physically Fit
- Recruitment
- Safety Awareness
Affiliations
- I am a full time employee at the FAU Police Department, as well as, a soccer coach. I have balanced both positions effectively for the past seven years. I always ensure that I give my best to my job, co-workers, and the students that I coach.
Accomplishments
- I've shown my dedication, and was awarded by the FAU Police Department for working with my two fellow co-workers in a dispatch center that needed to be staffed 24 hours seven days a week without complaint. I've also received recognition for assisting with emergency calls for service.
Certification
- I am a certified Crisis Intervention Team member
- I am a certified Communications Training Officer
- I am back-up FAC (Florida Agency Coordinator) for the Florida Atlantic Police Department
- I am a State Certified Emergency Police Communicator
Timeline
Soccer Coach
Mater Academy Charter High
06.2013 - Current
Police Communications Operator
Florida Atlantic Police Department
12/19/16 - Current
Bachelor of Arts - Criminal Justice
St. Thomas University
- I am a certified Crisis Intervention Team member
- I am a certified Communications Training Officer
- I am back-up FAC (Florida Agency Coordinator) for the Florida Atlantic Police Department
- I am a State Certified Emergency Police Communicator
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