Tania Ruiz Hernandez
Long Pond,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Philadelphia, PA
07.2023 - 05.2025
- Maintained positivity during challenging situations and schedule adjustments.
- Ensured cabin safety through compliance with FAA standards and pre-flight inspections.
- Managed medical emergencies effectively by adhering to established protocols.
- Addressed individual needs to enhance overall passenger experience.
- Completed regular training sessions to stay informed about industry advancements, company policy updates, safety practices, and customer service approaches.
- Conducted pre-flight inspections to ensure functionality of oxygen masks, life jackets, and emergency equipment.
SALES ASSOCIATE
KATE SPADE NEW YORK
Tannersville, PA
07.2022 - 06.2023
- Updated and organized merchandise displays to enhance visual appeal.
- Executed cleaning duties to maintain store cleanliness.
- Facilitated customer navigation to product racks and shelves.
- Processed sales transactions using cash register and POS.
- Fostered enduring client relationships to enhance business networks.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
KEY HOLDER
GH BASS
Tannersville, PA
02.2020 - 08.2020
- Performed opening and closing procedures to align with business needs.
- Facilitated solutions for customer service issues, contributing to enjoyable shopping experiences.
- Addressed customer inquiries, providing clear and helpful responses.
- Ensured compliance with company standards in merchandising and visual presentation.
SALES ASSOCIATE
GH BASS
Tannersville, PA
10.2019 - 08.2020
- Promoted visual presentation standards by keeping store replenished.
- Operated cash register and POS to process sales transactions and handle payments.
- Drove sales through customer relationship building and suggestive selling techniques.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cleaning tasks, keeping store neat and organized.
SALES ASSOCIATE
FOREVER 21
Tannersville, PA
05.2018 - 10.2019
- Processed sales transactions using cash register and POS.
- Executed checklist to ensure completion of store opening and closing tasks.
- Welcomed customers and guided them to product racks.
- Highlighted advantages of store credit cards to boost customer engagement.
- Interacted with guests to identify customer service requirements.
HOSTESS
MOUNT AIRY CASINO RESORT
Mount Pocono, PA
05.2017 - 12.2017
- Conversed with members and guests in outgoing and friendly manner.
- Observed guest needs throughout dining experience, driving high-quality service.
- Monitored restaurant activity to determine seating and dining flow.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Ensured workplace and dining area remained tidy.
Education
Bachelor of Arts (B.A.) - International Relations
Wilkes University
Wilkes-Barre, PA05.2022
Skills
- Bilingual
- Verbal and Written Communication
- Teamwork
- Problem Resolution
- Active communication
- Excellent people skills
- Cash register operation
- Cash handling
- Complex Problem-solving
- Adapt to diverse groups
Languages
Spanish Native
English Fluent
Community Service
Raising Awareness Worldwide, Student, Santa Maria de Dota, Tarrazu, Costa Rica, 2022-03, 2022-03
Timeline
Flight Attendant
Frontier Airlines
07.2023 - 05.2025
SALES ASSOCIATE
KATE SPADE NEW YORK
07.2022 - 06.2023
KEY HOLDER
GH BASS
02.2020 - 08.2020
SALES ASSOCIATE
GH BASS
10.2019 - 08.2020
SALES ASSOCIATE
FOREVER 21
05.2018 - 10.2019
HOSTESS
MOUNT AIRY CASINO RESORT
05.2017 - 12.2017
Bachelor of Arts (B.A.) - International Relations
Wilkes University