Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Gutierrez

Hallandale

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

18
18
years of professional experience

Work History

Flight Attendant

Spirit Airlines Inc.
07.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Senior Financial Aid Administrator

Paul Mitchell The School
11.2018 - 03.2020
  • Preparing Pell Grants
  • Financial Aid Counseling
  • Assist with training and mentoring new team members
  • Determine the student’s title IV eligibility
  • Review student files for completeness and accuracy
  • Determines and records accounting transactions related to accounts receivable and accounts payables
  • Processed invoices, payments, recorded transactions and updated ledgers
  • Investigate and resolve student’s financial concerns
  • Administer financial aid programs, which includes Federal loan programs, scholarships and other financial aid programs
  • Recruited, scheduled, and followed up calls through CRM and other programs

Branch Manager

Ulta Beauty
06.2012 - 10.2018
  • Cultivate and grow a strong team of committed store leaders that will maintain profit margins and implement a business plan
  • Address lapses in compliance with corporate policies or local, state and federal laws
  • Act as a coach to the store leaders and act as a resource to each store employee
  • Establish and monitor quality control standards
  • Process end of day sales, cash operations, accounts payables and receivables

Associate

Home Depot
05.2007 - 04.2009
  • Provide a fast and friendly service
  • Maintain the in-stock condition of assigned areas, and ensure the safety of customers
  • Preventing financial loss caused by theft and fraud
  • Preparing accurate and case reports
  • Report any hazardous or unsafe condition
  • Balance the cash register
  • Supervise the vault and work with the armor truck agent to get the accurate numbers in the money bags

Education

Associate Degree - Cosmetology License

Hi-Tech Paul Mitchell
01.2011

High School - undefined

Coral Park High School
01.2002

Skills

  • First aid
  • Customer service
  • Attention to detail
  • Time management
  • Professional appearance
  • Safety procedures
  • Leadership qualities
  • Problem-solving
  • CPR certified
  • Bilingual
  • Passenger safety management
  • FAA regulations
  • Calm under pressure

Timeline

Flight Attendant

Spirit Airlines Inc.
07.2022 - Current

Senior Financial Aid Administrator

Paul Mitchell The School
11.2018 - 03.2020

Branch Manager

Ulta Beauty
06.2012 - 10.2018

Associate

Home Depot
05.2007 - 04.2009

High School - undefined

Coral Park High School

Associate Degree - Cosmetology License

Hi-Tech Paul Mitchell

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