Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Sanchez

Boston,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Practice Assistant 2

Brigham And Women's Hospital, Dermatology
Boston, Massachusetts
10.2023 - Current
  • Coordinated patient schedules and managed appointment logistics effectively.
  • Assisted healthcare providers with patient documentation and record management.
  • Communicated with patients regarding treatment plans and insurance information.
  • Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
  • Make patient appointments and maintain appointment records.
  • Greet and assist patients.
  • Answer telephones, assist callers with routine inquiries, and schedule appointments.
  • File materials in patient folders, and print appointment schedules.
  • Process patient billing forms and scan documents to patient medical record/LMR.
  • Call for patient medical records and laboratory test results.
  • Open and distribute unit mail or faxes.
  • Type forms, records, schedules, memos, etc., as directed.
  • May be required to accept co-payments.
  • Handles, screens and/or takes messages related to prior authorizations,
  • provider questions, prescription refills, and test results.
  • Acts as "Super User" for scheduling, registration and billing systems.
  • Provides assistance and training to others in these areas.
  • May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Busser/Food Runner/Host

Serafina
Boston, MA
12.2022 - 08.2025
  • Clean, organize, disinfectant and setup tables in a timely manner
  • Organize all the materials that will be needed prior to opening
  • Ability to multitask quickly and efficiently in order to increase amount of guests we receive per hour
  • Be adaptable to all and any circumstances as needed
  • Hospitable and engaging to ensure guest experience is as positive as possible
  • Attention to detail and outstanding listening skills to best serve my team as well as guests
  • Take and make online orders at a high frequency rate
  • Outstanding communication skills to ensure everything runs smoothly and everyone is on the same page
  • Take phone calls and answer any and all questions that may arise
  • Training onboarding crew members and bringing them to the best possible version of themselves
  • Awareness At all times so we have as minimal set back as possible
  • Restocking silverware, glassware, napkins, cleaning supplies, and organizing everything as per the restaurant's standards
  • Being able to take on as many roles at once as needed per the situation
  • Bringing food out to guests in a timely manner
  • Ensuring the food goes to the correct tables
  • Packaging and assembly food orders
  • Polishing plates, silverware and glassware
  • Attentiveness to guests regarding any food modifications and alertness with food allergies to prevent cross contamination
  • Memorization skills and being up to date with latest policies, menu changes etc

Server Assistant/Bussing/Hostess/Food runner

Pasta Beach Boston
Boston, MA
04.2022 - 07.2025
  • Bussing tables
  • Ensuring each table is properly set up for guests
  • Food runner
  • Maintaining food/table sections clean and tidy
  • Close attention to detail and constantly keeping up with updates regarding menus and policies
  • Restocking on supplies such as silverware, napkins, plates, glasses, etc
  • Working alongside servers to ensure customer has the best experience
  • Providing occasional assistance to bartender including but not limited to cleaning wine glasses, bussing bar area, consistent check ins in terms of supplies
  • Organizing, cleaning, restocking at closing time
  • Hospitality upon guests arrival
  • Receiving and making reservations online as well as via phone
  • Being up to date in the amount of menus we have as well as office supplies
  • Keeping track of how much stock we have
  • Rearranging and updating computer system so that it reflects the floor
  • Canceling reservations
  • Making accommodations on a guest to guest basis
  • Calling to confirm reservations
  • Updating seating and availability for our guests online
  • Occasional training of both onboarding server assistants as well as onboarding hostess
  • Ability to adapt to any and every changes
  • Proficient in multitasking
  • Excelling in hospitality and making sure customers needs are being met to promote quality and efficiency

Inventory Associate

Nordstrom Rack
Burlington, MA
11.2021 - 03.2023
  • Process all deliveries that are shipped to the store
  • Markdown items in the store by category
  • Organize and separate damaged or discontinued merchandise
  • Knowledge of smart devices in order to accurately set item prices
  • Categorize and organize any and all items shipped to the store and items already set up in stores
  • Ensure quality of merchandise
  • Fill the floor with new shipments
  • Efficiently and rapidly perform any tasks assigned
  • Collect package and prepare online orders
  • Unload shipments and organize them by category before breaking them down
  • Pre marking prices and having knowledge of security alarms as each item has a designated price and alarming system
  • Attention to detail to ensure items are marked accurately
  • Finding and packaging online orders or replacing them as needed per customers request

Patient Access Coordinator

EBNHC
Boston, MA
08.2020 - 11.2022
  • Perform all patient registration-related activities, scheduling of appointments, external appointments and answering of telephones this includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information
  • Input accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within numerous Departments
  • Efficiently and professionally manage the telephone service, both incoming and outgoing calls an average of 400 calls per day for the department
  • Promote excellent customer service skills to ensure quality services for both internal and external customers of the Department
  • Performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the numerous departments
  • Excellent communication and problem-solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
  • Ability to work independently in fast paced environment performing multiple tasks simultaneously

Customer Success Engineer

NWN Carousel
Waltham, MA
01.2021 - 08.2021
  • Answer calls from insurance companies and help trouble-shoot equipment or account related issues so that they are able to do their main job as efficiently as possible
  • Increased the number of clients we helped from 53% to 86% in just 2 months after my start date
  • Assisted with the training of new on boarding employees and through that training my team was able to have 3 new members answering calls in just 1 week

Sales Associate

Duty Free
Boston, MA
11.2018 - 12.2019
  • Influenced clients to purchase brand named alcohol leading to 20% increase in sales
  • Motived clients to purchase luxury brand named watches over $5,000 such as
  • Rolex, Breitling, Citizen, etc
  • Increased overall sales in the first five months by 20%

Youth Leader

YMCA
Boston, MA
11.2016 - 06.2017
  • Tutored local youth which lead to increase of 15% in Student GPA's
  • Assisted management in marketing and advertising for our organization, increasing memberships bywithin a quarter
  • Doubled overall parent participation within the organization

Education

High school diploma or GED -

Comprised of college
Boston, MA

Certification - Information Technology

YearUp
Boston, MA

Skills

  • Information Technology:
  • Efficient in Cyber Security, Networking, Hardware Repair
  • And diagnostics, Virtual Machine Configurations, Operating System Installation
  • Exposure to programming languages (Java)
  • Technical:
  • MS Office 2016, (Excel, Word, PowerPoint, Outlook) Java, Mac OS
  • Windows OS
  • Professional Communication:
  • Excellent public speaking skills, outstanding
  • Leadership skills, magnificent skills in mentoring and teaching individuals
  • Terrific networking capabilities
  • Customer support
  • Help desk
  • Customer service
  • Active Directory
  • Technical Support
  • Network Support
  • Hospitality
  • Communication skills
  • Analytical
  • Adaptive
  • Multitasker
  • Languages
  • Sp - Expert
  • English - Expert
  • American Sign Language - Beginner
  • Links
  • Patient scheduling
  • Insurance verification
  • Appointment coordination
  • Administrative support
  • Problem solving
  • Attention to detail

Languages

  • Spanish (Fluent)

    • Timeline

    Practice Assistant 2

    Brigham And Women's Hospital, Dermatology
    10.2023 - Current

    Busser/Food Runner/Host

    Serafina
    12.2022 - 08.2025

    Server Assistant/Bussing/Hostess/Food runner

    Pasta Beach Boston
    04.2022 - 07.2025

    Inventory Associate

    Nordstrom Rack
    11.2021 - 03.2023

    Customer Success Engineer

    NWN Carousel
    01.2021 - 08.2021

    Patient Access Coordinator

    EBNHC
    08.2020 - 11.2022

    Sales Associate

    Duty Free
    11.2018 - 12.2019

    Youth Leader

    YMCA
    11.2016 - 06.2017

    High school diploma or GED -

    Comprised of college

    Certification - Information Technology

    YearUp
    Tania Sanchez