Nirma Azad
Administrative Supervisor | Customer Experience Associate | Office Manager
Hollis,NY
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office suits, Zoom, Outlook and event management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Optometry Administrative Assistant
Advanced Eye Care Of New York
01.2024 - Current
- Consistently prioritized workload based on urgency while juggling multiple tasks simultaneously under tight deadlines, enhancing overall productivity within the office space.
- Assisted patients in selecting eyewear, ensuring optimal fit and visual comfort.
- Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
- Ensured timely delivery of eyewear orders by closely monitoring inventory levels and communicating effectively with vendors.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Office Coordinator
Enthrall IT
2 2023 - 12.2023
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Performed task with minimal supervision while working remotely
- Coached new hires on company processes while managing employees to achieve maximum production.
- Scheduled conference, prepared agendas, and maintained calendars to prepare for meetings and events.
- Worked with senior leadership to complete complex projects on time and under-budget.
Customer Experience Associate
Alaska Airlines
09.2022 - 02.2023
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Documented customer interactions in internal database to maintain customer service history details.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Customer Service Representative
US Bangla Airlines
07.2019 - 07.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Law -
North South University
Dhaka, Bangladesh 05.2001 -
Masters in International Criminal Justice -
John Jay College of Criminal Justice of The City University of New York
New York, NY 09.2023 - Current
Skills
Credit and Cash Transactionsundefined
Timeline
Optometry Administrative Assistant
Advanced Eye Care Of New York
01.2024 - Current
Masters in International Criminal Justice -
John Jay College of Criminal Justice of The City University of New York
09.2023 - Current
Customer Experience Associate
Alaska Airlines
09.2022 - 02.2023
Customer Service Representative
US Bangla Airlines
07.2019 - 07.2022
Bachelor of Law -
North South University
05.2001 -
Office Coordinator
Enthrall IT
2 2023 - 12.2023
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