Nirma Azad
Administrative Supervisor | Customer Experience Associate | Office Manager
Hollis,NY
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office suits, Zoom, Outlook and event management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Optometry Administrative Assistant
Advanced Eye Care Of New York
01.2024 - Current
- Consistently prioritized workload based on urgency while juggling multiple tasks simultaneously under tight deadlines, enhancing overall productivity within the office space.
- Assisted patients in selecting eyewear, ensuring optimal fit and visual comfort.
- Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
- Ensured timely delivery of eyewear orders by closely monitoring inventory levels and communicating effectively with vendors.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Office Coordinator
Enthrall IT
2 2023 - 12.2023
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Performed task with minimal supervision while working remotely
- Coached new hires on company processes while managing employees to achieve maximum production.
- Scheduled conference, prepared agendas, and maintained calendars to prepare for meetings and events.
- Worked with senior leadership to complete complex projects on time and under-budget.
Customer Experience Associate
Alaska Airlines
09.2022 - 02.2023
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Documented customer interactions in internal database to maintain customer service history details.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Customer Service Representative
US Bangla Airlines
07.2019 - 07.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Law -
North South University
Dhaka, Bangladesh 05.2001 -
Masters in International Criminal Justice -
John Jay College of Criminal Justice of The City University of New York
New York, NY 09.2023 - Current
Skills
Credit and Cash Transactions
Documentation and control
Presentation design
Tech-savvy
Cost reduction and budgeting
Bookkeeping
Appointment Scheduling
Schedule Management
Inbound phone call handling
Project management experience
Report analysis
Administrative support
Excellent multi-tasking ability
Bilingual
Timeline
Optometry Administrative Assistant
Advanced Eye Care Of New York
01.2024 - Current
Masters in International Criminal Justice -
John Jay College of Criminal Justice of The City University of New York
09.2023 - Current
Customer Experience Associate
Alaska Airlines
09.2022 - 02.2023
Customer Service Representative
US Bangla Airlines
07.2019 - 07.2022
Bachelor of Law -
North South University
05.2001 -
Office Coordinator
Enthrall IT
2 2023 - 12.2023
Similar Profiles
Michael KeatingMichael Keating
Optometrist at Advanced Eye CareOptometrist at Advanced Eye Care
Lynn JacksonLynn Jackson
Opthamology Tech at Advanced Eye Care ServicesOpthamology Tech at Advanced Eye Care Services
Danelle SandersDanelle Sanders
Director of Operations at Center for Advanced Eye CareDirector of Operations at Center for Advanced Eye Care