Tania Valeria De La Cerda
San Antonio,TX
Summary
Energetic and organized with passion for supporting healthcare operations. Familiar with medical terminology and office procedures, including insurance claims and patient records management. Committed to enhancing office efficiency and patient satisfaction through dedicated support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
UnitedHealthcare
03.2022 - 10.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Working remotely and answering high volume of incoming calls from customers to create profile or give information about case status on orders Meet daily metrics including quality-maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed strong product knowledge to provide informed recommendations based on individual customer needs and medical healthcare plans
- Contributed to sales growth by upselling products and services based on individual customer requirements
DENTAL ASSISTANT/Administrative Assistant
Meeker Endodontics
07.2021 - 03.2022
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently
- Verified signatures and checked medical charts for accuracy and completion.
- Data entry patient information chart, assist in endodontic procedure, prepared and arranged instruments, medications, and required materials for dental procedures
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Documented patient dental health information, medical history, and vital signs for future reference
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
TELLER
JP MORGAN CHASE
02.2021 - 07.2021
- Provided exceptional customer service that matched each customer's individual need, Cash, checks and cards handling, Data entry, Process 80+ customer transactions per hour with extreme attention to detail, Answer phone calls from customers during the day Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained accurate records of customer transactions in line with regulations
TELLER
BANK OF AMERICA
04.2017 - 01.2018
- Provided exceptional customer service that matched each customer's individual need, Cash, checks and cards handling, Data entry, Process 70+ customer transactions per hour with extreme attention to detail
SALES ASSOCIATE
DILLARD'S
08.2016 - 01.2017
- Met a daily sales goal and got promoted with pay rise and full time position
- Provided exceptional customer service that matched each customer's individual need.
- Cash, checks and cards handling, Data entry
CUSTOMER REPRESENTATIVE
TELEPERFORMANCE
07.2015 - 09.2015
- Answering calls and provide customer service, Data entry, Close attention to detail, Determine persuasive selling, Strong communication skills
Education
1 year of college - Dentistry
Universidad Autonoma De Nuevo Leon
Highschool - undefined
Universidad Autonoma De Coahuila
Dental Assistant Course - undefined
San Antonio Dental Assistant School
San Antonio, TexasSkills
- Insurance Claims
- Organized
- Insurance plans and healthcare knowledge
- Ability to work with a team and under pressure
- Adaptable to change
- Medical terminology
- Problem solving
- Dental assistant course completion
- Payment Processing
- Client Relations Call Center Operations
- Scheduling
- Paperwork Processing Administrative Support
- Bilingual
Certification
Dental Assistant
LANGUAGES
Spanish Native or Bilingual
English Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
UnitedHealthcare
03.2022 - 10.2022
DENTAL ASSISTANT/Administrative Assistant
Meeker Endodontics
07.2021 - 03.2022
TELLER
JP MORGAN CHASE
02.2021 - 07.2021
TELLER
BANK OF AMERICA
04.2017 - 01.2018
SALES ASSOCIATE
DILLARD'S
08.2016 - 01.2017
CUSTOMER REPRESENTATIVE
TELEPERFORMANCE
07.2015 - 09.2015
Highschool - undefined
Universidad Autonoma De Coahuila
Dental Assistant Course - undefined
San Antonio Dental Assistant School
1 year of college - Dentistry
Universidad Autonoma De Nuevo Leon
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